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14 Oct 2021  |  Asia Pacific  |  Market Research

Southeast Asian Contactless Payment Growth Opportunities, Forecast to 2026

Convenience and Safety Considerations During the Pandemic Drive Use

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The proliferation of COVID-19 has factored into the growth of contactless payments (made through a mobile device, wearable, or physical or virtual card, with the payee’s device or a merchant’s terminal initiating the transaction) in Southeast Asia. Customers want a safe and convenient way to do face-to-face transactions. Regulations and other gover...

The New Zealand (NZ) facilities management (FM) market is seeing relatively stable growth, despite the pandemic-induced disruption in 2020. The high awareness of FM services and active participation of end users, coupled with the growing awareness of energy efficiency and the existing building stock in the country, has been responsible for the stab...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

08 Apr 2021  |  Asia Pacific  |  Market Research

Transport & Logistics Sector to Fuel Thailand’s Connected Trucks Telematics Market

Understanding Fleet Operators’ Perceptions, Switching Behaviour, and Willingness to Pay Unlocks Future Growth Potential

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The telematics market in Thailand has evolved over the years and gained a lot of momentum. After an increase in the number of road accidents and lives lost in commercial vehicle accidents, Thailands government enacted strict regulations for safety and operation that include telematics system installation on trucks and tractor-trucks used for transp...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

29 Sep 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Private Cellular Networks Growth Opportunities

Disruptive Technologies and Competitive Intensity Driving Future Growth Potential

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The private cellular network market in the Asia-Pacific provides unique growth opportunities driven by the robust ecosystem of collaboration and availability of spectrum. The coronavirus pandemic has accelerated digital transformation for industries and driven remote and virtual enablement making reliable connectivity more critical than ever. Priva...

29 Sep 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Private Cellular Networks Growth Opportunities

Disruptive Technologies and Competitive Intensity Driving Future Growth Potential

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The private cellular network market in the Asia-Pacific provides unique growth opportunities driven by the robust ecosystem of collaboration and availability of spectrum. The coronavirus pandemic has accelerated digital transformation for industries and driven remote and virtual enablement making reliable connectivity more critical than ever. Priva...