Search results for: 'Channel Profitability Study'
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20 Jul 2022  |  North America  |  Market Research
Growth Opportunities from Benchmarking Global Passenger Vehicle OEMs’ Customer Service Channels
Growth Strategies Hinge on Developing Omni-channel Value Line Labels, Workshop Concepts, and Subscription-based Maintenance Services to Support Customers beyond Warranty Period
In this report, Frost & Sullivan profiles, analyzes, and benchmarks conventional and electric OEMs by their OES channel service and maintenance offerings. The geographic scope is global. The base year is 2021; global sales reflect 2019, 2020, and 2021. The study benchmarks the OEMs and their OES services in the following segments: Maintenance o...
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21 Jan 2022  |  North America  |  Market Research
Growth Opportunities for Global Premium Two-Wheelers
Market Poised to Increase at a CAGR of 10.01% by 2025 Powered by Advanced Technologies, New Product Development, and Electrification
This global study focuses on two-wheelers (2Ws) with displacement of more than 250 cubic centimeters (cc), which are considered premium motorcycles. However, in some global regions such as North America and Europe, motorcycles beginning above 500 cc are considered premium. This study differentiates the global premium 2W market based on motorcycle c...
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26 Oct 2022  |  North America  |  Market Research
Growth Opportunities from Digital Retail Initiatives for New Electric Vehicles in Europe, North America, and China
Online and Agency Sales Channels will Drive Competitive Intensity
This Frost & Sullivan research service analyzes digital retail initiatives in new electric vehicle (EV) sales, focusing on the European, North American, and Chinese new electric passenger vehicle market. It provides an overview of the digitalization influence on stakeholders in the retail value chain. This study discusses potential digital trend...
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12 Dec 2022  |  North America  |  Market Research
Category Management: Class 4-8 Replacement Turbochargers Aftermarket in North America
OES and Direct to Fleet will Continue to be the Preferred Replacement Channels in the Heavy-duty Category, while IAM Suppliers will Focus on the Medium-duty Weight Classes
This Frost & Sullivan study covers the class 4 to 6 (medium duty) and class 7 and 8 (heavy duty) replacement turbochargers aftermarket in terms of both volume (million units) and value ($ million). The geographic scope is North America, including the United States and Canada. The study discusses unit shipment and revenue by product sub-category ...
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28 Apr 2022  |  North America  |  Market Research
Global Personal Protective Equipment (PPE) Distribution Growth Opportunities
COVID-19 Pandemic to Drive Consolidation Trends
Across the global PPE market, acquiring new customers by expanding geographically has been driving consolidation activities and addressing customers’ preference for procuring all of their PPE from one supplier. This trend has propelled PPE manufacturers and distributors to pursue acquisitions, widen their portfolios, offer complementary training an...
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24 Nov 2022  |  North America  |  Customer Research
Voice of Customer— Health Wellness and Wellbeing Services in Cars, US
Survey to Assess the Interest and Potential for Health, Wellness, and Wellbeing Features in the US Passenger Vehicle Market
Despite disrupting sales and profitability in many markets, the pandemic has ignited minds to build a safer and convenient environment. The connected automotive industry is making the best of the situation through trending use cases that build the new normal across consumer segments. Adapting to the new form of travel, Frost and Sullivan's 'Cars as...
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08 Apr 2022  |  North America  |  Market Research
Growth Opportunities in Tesla’s Global Aftersales Strategy
OTA Update Capabilities that Leverage in-car Data, a Fast-growing Mobile Service Fleet, and an Ultra-lean Physical Service Network Define Tesla’s Vertically Integrated Aftersales Service Delivery Model
Having delivered close to a million battery electric vehicles (BEVs) globally in model year 2021, Tesla is clearly leading the worldwide shift towards electric mobility. The company’s vertically integrated sales format that eliminates third-party intermediaries in the downstream automotive value chain has received a lot of press coverage. However, ...
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08 Sep 2022  |  North America  |  Market Research
Customer Experience Outsourcing Services Market in North America, Forecast to 2028
Finding the Right Mix between Humans and Technology Spurs Growth Opportunities for Outsourcers
The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...
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18 Nov 2022  |  North America  |  Market Research
Growth Opportunities in Connectivity Technology in Shared Mobility Market
Market Poised to Reach $500 Million by 2035
This study broadly examines the telematics market for the vehicle sharing industry in North America (NA) and Europe between 2021 and 2035. Telematics is the group of software and hardware components that a shared mobility fleet operator requires to monitor and manage vehicle operations through the receipt and storage of data from the vehicles. The ...
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23 Dec 2022  |  North America  |  Market Research
Global Customer Relationship Management Growth Opportunities, 2022
Uncap Future Growth Potential with CRM Technology
To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing,...
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