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North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...

This report outlines how the traditional RA market has evolved to include three major functionsrevenue leakage analysis, fraud management and margin analysis. It also provides a market share analysis with five-year forecast of the solution suppliers delivering software-based solutions for the FA market.

This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

The Canadian economy is expected to experience steady growth, mainly due to improvements in consumer spending and the business environment. A trend of re-allocation of investment and employment from resource to non-resource is being observed as the economy continues to adjust to low commodity prices. Canada’s labor market is characterized by flexi...

YouTube has the highest share in reach and watch time among all ad supported OTT platforms. According to Nielsen, more than half of 18- to 49-year-olds in the US are either light viewers of TV or do not subscribe at all. Over 90% of these people watch YouTube. Watch time of YouTube on television screens alone tops 250 million hours per day. YouTube...

This Frost & Sullivan tracker provides metrics on Apple's quarterly performance (for both unit sales and revenues) for iPads, iPhones, Macs, and other products, such as iPods, Apple TVs, Beats Electronics, and Apple-branded and third-party accessories. This tracker includes historical quarterly data for all of these categories, which capture import...

The mobile POS (mPOS) market has evolved since its start in 2009 and is now able to adequately address the needs of merchants of all sizes across the Asia-Pacific. Technology is the enabler that is making it cost effective and affordable for small merchants as well as tailored and purpose-built for large merchants. While it may not completely repla...

The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...

This research service provides an overview of the machine-to-machine (M2M) market in South Africa, specifically in the automotive, retail and finance, and utilities verticals. A sharper focus was maintained on the three verticals due to the growing relevance and adoption of M2M applications for enterprises and customers in these areas. The research...