Search results for: 'agents of channel'

The aim of the study is to research, analyse, and forecast the size of and the trends in the European automotive OES channel from 2015 to 2022. As older cars migrate to the independent aftermarket due to an ageing vehicle parc in Europe, OEMs have to strategise their aftersales programmes to maintain their market share (estimated at 38.0% in 2015)....

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) applications. It also provides market size, market share, forecasts and regional revenue breakdown. Vendor solution offerings and strategies ...

This research study looks at market trends, drivers, and restraints for the EMEA agent performance optimization (APO) market, with particular emphasis on quality monitoring (QM) and workforce management (WFM) contact centre applications. The EMEA region is segmented as UK, Germany, France, Spain, Italy, Portugal, Benelux, Scandinavia, Eastern Europ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

20 May 2015  |  Europe  |  Market Research

Analysis of the European Smart Thermostats Market

Booming Demand, Channel Diversification, and Business Model Innovation are Delivering Rapid Growth Across Europe

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The European smart thermostats market has evolved as a part of building automation market, but it is expected to take a stand-alone position with very high levels of growth through 2019 and beyond. Driven by the arrival of new and creative suppliers and the high interest levels among customers for the management and control of home energy consumpti...

05 Jul 2017  |  Europe  |  Market Research

Strategic Overview of the Commercial Vehicle Aftermarket in Europe, Forecast to 2023

OES Channel Expansion and Advancing In-vehicle Telematics to Drive CV Aftermarket

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Commercial vehicles (CV) parc in the European market was estimated at 38.9 million in 2016 and is projected to grow at a compound annual growth rate (CAGR) of 1.9% to reach 44.2 million by 2023. Eastern European countries, Germany, and the United Kingdom are expected to witness the highest growth in CV parc during the forecast period, which means g...

17 May 2021  |  Europe  |  Market Research

Vehicle Emissions Regulations, Environmental Awareness, and Safety Driving Demand for ABS and Oxygen Sensors in Europe

Cost Competitiveness in the Automotive Aftermarket and Inspection Demand Create New Growth Opportunities for Distribution Channels

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Key Issues Addressed

Vehicle emissions regulations, higher environmental awareness, and safety drive demand for oxygen and ABS sensors in the European region. This report covers the engine management and ABS sensors aftermarket broadly classified into oxygen sensors, intake air temperature, camshaft/crankshaft position sensors, MAP, MAF, and ABS for the passenger car a...

This strategic research analyzes the key market dynamics within the European system integrators market. The study analyzes system integrators across the domains of oil and gas, chemicals and petrochemicals, automotive and transportation, food and beverages, and pharmaceuticals. The objective of the study is to identify top solution providers in eac...