Search results for: 'board priorities'

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

Static water utility infrastructures are increasingly unable to cope with future demands. Climate change, water scarcity, energy costs, population shifts, budget cuts, and stricter legislation also challenge water services. At the same time, the responsibility of governments to ensure high-quality and accessible water through water and wastewater ...

05 Feb 2021  |  Europe  |  Market Research

Transformation of Electric Vehicle Charging Technologies, Forecast to 2027

11kW On-board Chargers Likely to become a Standard on BEVs by 2027

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The automotive industry is evolving rapidly, both in terms of technology and in tackling environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative and are just now becoming an integral part of OEMs business strategies. Automakers like Volkswagen, Hyundai-Kia, and Renault-Nissan-Mitsubishi (RNM) are creating sep...

30 Oct 2015  |  Europe  |  Market Research

Comparative Analysis of Automotive Original Equipment Manufacturers' Powertrain Strategies for Euro 7 Compliance

Focus will be on Particulate Matter Number and On-board Diagnostics

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This research service provides a detailed analysis of how European automotive original equipment manufacturers (OEMs) are expected to comply with Euro 7 emission reduction standards. It delves into spending needed to create a compact and strong aftertreatment package. A technology road map will provide insight about expected modifications of gasoli...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...