Search results for: 'boom priorities'

The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: Education, IT/Communications, Financial Services, Government, Healthcare, Manufacturing, Outsourcing, Retail & Consumer, and Travel & Hospitality. Technologies covered: • Interactive Voice ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

Static water utility infrastructures are increasingly unable to cope with future demands. Climate change, water scarcity, energy costs, population shifts, budget cuts, and stricter legislation also challenge water services. At the same time, the responsibility of governments to ensure high-quality and accessible water through water and wastewater ...

There has been a global emergence of start-ups, especially in the electric two-wheeler (E2W) segment, during and after the COVID-19 pandemic, and Turkey is no exception. The country s 2W industry has witnessed significant growth since 2020, with the E2W market picking up considerable momentum since 2021. The rising urban population, growing popular...

This study details the size and shape of the company car (true fleet) market in Netherlands with a focus on the actual development and growth potential of finance lease and operating lease within Passenger Vehicle (PV) and Light Commercial Vehicle (LCV) segments. The analysis takes into account historic data, current market conditions (PESTLE, key ...

20 May 2015  |  Europe  |  Market Research

Analysis of the European Smart Thermostats Market

Booming Demand, Channel Diversification, and Business Model Innovation are Delivering Rapid Growth Across Europe

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The European smart thermostats market has evolved as a part of building automation market, but it is expected to take a stand-alone position with very high levels of growth through 2019 and beyond. Driven by the arrival of new and creative suppliers and the high interest levels among customers for the management and control of home energy consumpti...