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10 May 2023  |  North America  |  Customer Research
Retail Contact Center Growth Opportunities in North America—2023
Successful Providers Must Bridge the Physical and Digital Realms
Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...
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12 Jan 2022  |  North America  |  Customer Research
Growth Opportunities for Communications, Collaboration and Contact Center Solutions in the Financial Services Industry
Marketing, Sales, Product Management and Customer Care Must be Digitized to Boost Customer Value
An important pillar of the global economy, the financial services industry is experiencing rapid and substantial transformation. Contact center, unified communications and collaboration technologies have risen in prominence as financial services institutions have needed to connect a workforce that is more widely distributed than ever before and ad...
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21 Apr 2026  |  North America  |  Market Research
Rear-Seat Entertainment Market, United States, 2026–2032
The integration of HD Displays and AI is Driving Transformational Growth by Turning In-vehicle Cabins into Personalized Digital Hubs, Driving Demand for Advanced Rear-seat Entertainment
This Frost & Sullivan analysis outlines the strategic imperatives, growth drivers, and constraints influencing the rear-seat entertainment (RSE) ecosystem. Principal drivers include increasing consumer demand for premium in-cabin experiences, advancements in display technologies, and the expansion of 5G-enabled content ecosystems. Key restraints in...
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18 May 2005  |  North America  |  Market Research
U.S. Medical Display Monitor Market
This Research Service analyzes market trends in the United States medical display monitor markets since 2002, predicts future changes in market measurements through 2011, and discusses specific challenges facing industry participants and strategic recommendations targeted to overcome these challenges. The major technology segments covered are medic...
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20 Sep 2023  |  North America  |  Frost Radar
Frost Radar™: Enterprise Cloud Contact Centers in North America, 2023
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The 2023 North American enterprise cloud contact center Frost Radar™ identifies leaders in the enterprise contact center-as- a- service (CCaaS) industry. The market continues to mature and brings enhanced technology, efficiency, and agility to contact centers throughout North America. Frost & Sullivan defines a cloud contact center as a network-b...
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06 May 2024  |  North America  |  Market Research
Growth Opportunities in North American Data Center Colocation Services, 2024 2029
Artificial Intelligence Adoption and Public Cloud Demand Drive Future Growth Potential
The data center colocation industry in North America is experiencing dynamic and rapid growth, offering enterprises cost-effective and dependable solutions for their IT infrastructure requirements. With the surge in enterprise digital transformation, sustainability initiatives, and the adoption of immersive technology, data centers have become esse...
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15 Jul 2022  |  North America  |  Market Research
North American Head-Up Display (HUD) System Growth Opportunities
Future Growth Potential of North American HUD Hinges on the Gamification of the Passenger Cabin
The study provides forecasts for the heads-up display (HUD) market in North America from 2021 to 2030. The first-ever HUD in a motor vehicle was a monochrome HUD integrated by General Motors in 1988 as a technological improvement over the head-down display (HDD) interface, which is commonly used in the automobile industry. Over the years, HUDs hav...
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31 Mar 2022  |  North America  |  Market Research
US Ambulatory Surgery Centers Growth Opportunities
Future Growth Potential of Ambulatory Surgery Centers Increases Opportunities for Medtech
The shift of surgery volumes from inpatient to outpatient has been ongoing for a while, owing to lower costs. While several procedures are done in outpatient settings, public and private payers in the US push for ambulatory surgery centers (ASCs) to conduct these procedures in outpatient settings than in hospital outpatient departments (HOPDs), as ...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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02 May 2025  |  North America  |  Market Research
CCaaS Expansion or Contraction?
The Competitive Dynamics Behind Non-Traditional Solution Providers Disrupting the Contact Center Ecosystem
Over the last five years, leading providers in the ICT industry have expanded into the contact centers-as-a-service (CCaaS) space by integrating natively built contact center (CC) capabilities into their offerings. Leveraging their strengths in unified communications (UC), video conferencing, networking, and artificial intelligence (AI), these comp...
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