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This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

08 Dec 2015  |  Europe  |  Market Research

Analysis of the European Hosted IP Telephony and UCC Services Market

Businesses Embrace the Cloud for Greater Flexibility

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The rapidly growing European hosted Internet protocol (IP) and unified communications and collaboration (UCC) services market is creating opportunities for both European and international providers delivering compelling next-generation solutions. The study discusses factors that are impacting growth opportunities in the European hosted IP telephony...

This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

The study analyses the global pump services market across various industries. With new pump projects on hold, there will be greater demand for pump services. Analysis is provided by type of pump service (MRO, installation and commissioning, decommissioning, and value added services). Geographic trends across four regions (North America, EMEA, APAC,...

This research service assesses the trends in the European substation automation market. The economic recession of 2009 led to a shortage of investment funds in virtually all markets, so that most planned projects were either stalled or completely shelved. This study analyses and determines the impact of the economic recession on the substation auto...

The research study assesses the trends in the European process mixing equipment market. The economic recession of 2009 led to a shortage of investment funds in the process mixing equipment market and most end-user purchases were either stalled or completely shelved. This study analyses and determines the impact of economic recession on the process ...

This study provides an analysis of the packaging machinery market in Europe. Despite being affected by the economic recession, the market has rebounded. This indicates growth opportunities over the forecast period. This study covers the drivers and restraints of the market and divides it into FCFC, FFS, grouping, wrapping, palletizing, and other pa...

This research service analyses future trends in the European centrifugal compressors market. It determines the impact of recession and the weak economic situation on this market. It provides an analysis of the centrifugal air compressors and centrifugal gas compressors segments, along with trends across various end-user industries for these segment...

European countries are experiencing unprecedented economic changes, forcing manufacturers to optimise product cost by implementing energy-efficient systems, which, in turn, is increasing the demand for electric drives in various end-user segments. This research service offers segment breakdowns for the low- and medium-voltage electric drives with a...