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02 Nov 2022  |  Latin America  |  Market Research
Latin American Commercial Vehicle (CV) Growth Opportunities, Forecast to 2030
Propulsion Alternatives to Diesel will Gain Momentum during the Medium Term of the Forecast Period (2025-2026); the Outlook for the Medium-duty (MD) Segment and Natural Gas (NG) in the Heavy-duty (HD) Segment is Strong
Overall commercial vehicle (CV) units in Latin America (LATAM) are expected to reach 1.5 million units by 2030, growing at a compound annual growth rate (CAGR) of 3.4% between 2021 and 2030. Infrastructure investment, mining development and exports, multimodal transportation projects, and agro-based farm equipment manufacturing will drive industry ...
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27 Dec 2019  |  Latin America  |  Market Research
Latin American ICT Growth Opportunities, Forecast to 2025
Artificial Intelligence and Blockchain Emerge as Key Technologies in Driving Digital Transformation
When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...
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30 Nov 2022  |  Latin America  |  Market Research
LATAM Bus Industry, Forecast to 2030
Sustainability Targets in Municipalities and Electromobility Laws Fuel the Shift Toward Alternative Powertrain Buses
The overall commercial vehicle volume in LATAM, including 6 countries Brazil, Mexico, Argentina, Chile, Colombia, and Peru, is expected to reach 50,540 units by 2030, growing at a CAGR of 7.7% between 2021 and 2030. Fleet renewal and electromobility laws will drive growth in the coming decade. There has been a revival in passenger transportation...
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08 Nov 2018  |  Latin America  |  Market Research
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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30 Jul 2018  |  Latin America  |  Market Research
Latin American ICT Growth Opportunities, Forecast to 2024
Blockchain is One of the Boosters of Digital Transformation that will Revolutionize the Relationship of Trust and Create Multiple Peer-to-peer Ecosystems
The primary objective of this experiential study is to identify growth opportunities for your company using new technologies such as Artificial Intelligence (AI), Blockchain, and Robotic Process Automation (RPA). A Blockchain is a new data structure that creates trusted, distributed digital ledgers for assets and other data. It is an immutable rec...
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12 Sep 2017  |  Latin America  |  Market Research
Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
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22 Feb 2018  |  Latin America  |  Market Research
Latin American Big Data and Analytics Market, Forecast to 2023
As the Maturity Evolves, Data Turns into Insights
The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...
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12 Aug 2016  |  Latin America  |  Market Research
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality
This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...
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24 Jan 2024  |  Latin America  |  Market Research
Global Customer Experience (CX) Outsourcing Services Growth Opportunities
Tailored Customer Experiences Bring New Opportunities for Differentiation
The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...
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11 Nov 2025  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2030
Providers Lean on Agentic AI to Power Growth
The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...
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