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This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

This study offers an in-depth analysis of the Chinese grid systems from the transformer market and smart grid market perspective. The traditional market is represented by the transformer market. This traditional market is estimated to keep growing stimulated by the emerging smart grid market for the next five years. The smart grid market comprises ...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

The key objective of this research study is to understand the dynamics of the utility-scale, grid-connected battery-based energy storage systems (BESS) market for utility applications. The geographic scope of the study includes South Asia (India and China), Southeast Asia (Vietnam, Indonesia, Thailand, Malaysia, Philippines, Singapore, and Myanmar)...

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027. Large enterprise clients in mature markets, includin...

The year 2021 was pivotal for contact centers. Organizations grappled with the continual challenges brought on by the COVID-19 pandemic while working to meet customer demand for efficient service and an improved customer experience (CX). The contact center and CX landscape was severely affected by the disruptions caused by the pandemic, which accel...

Businesses are increasingly adopting cloud services as the imperative way to embrace their digital transformation journey. By using cloud services, they are able to leverage on the latest technologies to increase productivity, reduce significant costs in terms of product ownership, operation and maintenance. Though most businesses know the benefit...

Complexities in migration journeys form the key challenge for many end users in Australia, driven mainly by difficulties in migrating complex Big Data applications to the cloud. In addition, many enterprises now have heterogeneous environments consisting of legacy IT infrastructure and cloud-based applications, creating integration challenges in ma...