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The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

While this deliverable focuses on Brazil, it is part of the larger 7-nation, 6-industry survey. The complete Voice of the Enterprise Security Customer survey by Frost & Sullivan samples organizations across major international business regions and is based on responses from 2,448 CISOs and key security decision-makers. The nations surveyed are Japa...

23 Aug 2022  |  Latin America  |  Frost Radar

Frost Radar™: Latin American Used Car Sales, 2022

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Although not a fully formalized market yet, Latin American used car sales have expanded in the last few years as a result of new vehicles’ high prices and reduced supply scarcity because of pandemic-related supply chain issues. Most local used vehicle transactions happen informally. However, traditional car dealerships, online marketplaces, and...

Mobile payments are digital payments made using a mobile device, such as a smartphone, phablet, tablet, or personal digital assistant. These mobile payments are made through digital wallets and A2A platforms, financed by eMoney, credit, or debit cards.The goal of this study is to find out the adoption of mobile payments in LATAM, focusing only on ...

The automotive retail market in Brazil is at the helm of change and is currently being disrupted by a number of transformative shifts, such as newer dealership formats (pop-up stores, experience outlets, online vehicle commerce, virtual live stores), and omnichannel (online-to-offline customer journeys, digital technologies, newer vehicle financin...

The overall commercial vehicle volume in LATAM, including 6 countries Brazil, Mexico, Argentina, Chile, Colombia, and Peru, is expected to reach 50,540 units by 2030, growing at a CAGR of 7.7% between 2021 and 2030. Fleet renewal and electromobility laws will drive growth in the coming decade. There has been a revival in passenger transportation...