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Owing to the sudden impetus in economic growth attributed by various factors and an ever-increasing population, the demand for electricity has been growing at a rapid pace. In order to meet these growing demands, considerable amounts of capacity are needed to be installed throughout the region. Steam and gas turbines, mainly through combined-cycl...

Owing to the rapid advancement in economic growth attributed to various factors and an ever-increasing population, the demand for electricity has been increasing at a rapid pace. To meet this demand, considerable amount of capacity needs to be installed throughout the region. Primarily, installations of hydro and fossil fuel-based power plants are ...

As the global automotive industry moves towards the development of fully autonomous vehicles and envisions a future without road accidents, the Latin American automotive market is making significant advances in the introduction of new advanced driving assistance features. Many Latin American countries have some of the most severe road fatality figu...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

Hydropower will remain the leading source of electricity in Latin America throughout the forecast period (2024 to 2035), but renewable energy (RE) will experience substantial increases. Utility solar photovoltaic (PV) power and onshore wind dominate total investment. Latin America s offshore wind sector is far less developed than those of Europe or...

In 2020, there was a 26.8% drop in total LATAM passenger vehicle sales, equivalent to a reduction of 1.5 million units. The Brazilian market was responsible for the largest drop in units, reaching 710,000 units less than 2019, followed by Mexico’s 368,000 unit drop. The automakers had different strategies for this period, from closing plants to dev...

The municipal water and wastewater treatment market in Brazil is experiencing a growth phase, spurred by the recent change in legislation that allows greater participation from the private sector in upcoming bid and tender processes and opens up new growth opportunities. Prior to this legislative change, Brazil was working on a plan to focus its ef...

The COVID-19 pandemic has highlighted the great lack of access to water and the wide gap in sanitation standards across major parts of Latin The COVID-19 pandemic has highlighted the great lack of access to water and the wide gap in sanitation standards across major parts of Latin America (LATAM). Regional projects dedicated to supplying drinking w...