Search results for: 'know your customer'

This research service provides an overview of how customers in the South African security systems and services market select their electronic security equipment as well the related security services. The market was divided into the top five vertical industries within the South African security systems and services market namely: mining, financial s...

Managed services in the ICT market cover a wide range of solutions; however, all of these solutions have been affected by the changing nature of the industry and its competitive landscape. With the South African managed services market facing increased competitive rivalry, understanding and proactively managing the customer journey have become even...

Frost & Sullivan conducted in-depth interviews with forty of the largest metal and mining companies in seven African countries. The aim of this reserach service was to provide early market information to suppliers of automation and control solutions by analyzing end user requirements and satisfaction with ACS products and services they receive from...

This research service provides an overview of the machine-to-machine (M2M) market in South Africa, specifically in the automotive, retail and finance, and utilities verticals. A sharper focus was maintained on the three verticals due to the growing relevance and adoption of M2M applications for enterprises and customers in these areas. The research...

This research service provides an overview of the South African fixed-mobile convergence (FMC) market. It highlights some of the emerging customer and service provider trends that are defining the development market. It also outlines some of the main market drivers and restraints. An assessment of key FMC trends from overseas markets is provided, a...

This research service provides an analysis of the BPO market across Africa, with Egypt, Kenya, Mauritius, Morocco, and Nigeria as the scope. The study includes market insights, overview of strategies of leading providers, regulatory considerations, economic impact assessment of the BPO market in these 5 countries, and a comparison with global trend...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

The African patient portal market is in its nascent stage. Most of the providers have been developing in-house applications, which focus only on the administrative and billing applications. The governments prioritisation of eHealth will eventually lead to the growth of patient portal adoption. This study takes a look at the overall patient portal ...

The growing OTT market represents both a threat and an opportunity for telecommunications operators globally. The key drivers in the OTT market includes, the growing availability of high-speed connections, the increasing penetration of smart devices, and the consumer drive for the adoption of technology and services. The major OTT providers are tr...