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This Frost Radar™ analysis investigates the healthcare platforms and tools that enhance communication and collaboration between care providers and payers for services, as well as the interfaces that connect payers and providers directly. The payer is often a private insurer, but could also be a patient or a government entity. As the industry transi...

Retail health providers fill the traditional healthcare void by offering healthcare services, such as pharmacy, preventive care, urgent care, chronic condition management, vaccinations, telehealth, wellness, and an emerging focus on women’s health. High cost is a barrier to healthcare and medication access, affecting uninsured and aged populations ...

This study covers the social live streaming services industry. The services allow users to broadcast, watch, and react to live video content from compatible devices such as smartphones, computers, tablets, and game consoles. They provide users with the necessary digital infrastructure to share and stream real-time video content delivered via the in...

Healthcare providers and payers are operating under the pressure of rising healthcare costs, demand for better health outcomes, and the need to improve the digital patient experience. All major healthcare stakeholders acknowledge the need to invest in digital infrastructure, and provider-payer collaboration capabilities to facilitate cross-cont...

Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...

This study is based on the findings of an online survey conducted in Q4 2018. The survey panel was comprised of U.S.-based companies? IT and/or telecom decision makers and influencers. The purpose of the survey was to gain a perspective from IT and telecom stakeholders on the adoption and effectiveness of UCaaS solutions, as well as the provider ...

In a constantly growing field of more than 120 industry participants across North America and Latin America, Frost & Sullivan independently plotted 12 of the top companies in this Frost Radar™ analysis. The market is populated by three types of companies. Professional service firms leverage their consulting pedigree to provide top-tier consulti...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

As the North American unified communications-as-a-service (UCaaS) market matures and competition intensifies, it is increasingly important for market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar™ analysis provides a perspective on key trends as well as an assessment of 29 growth and innovation le...