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01 Dec 2020  |  Asia Pacific  |  Market Research
Transformative Post-COVID-19 Trends and Growth Opportunities in ASEAN
COVID-19 Creating Transformational Growth Opportunities in ASEAN
Macroeconomic Growth Opportunities in Post-COVID-19 ASEAN covers the positive and negative impacts of the pandemic on the economy of 4 countries—Singapore, Malaysia, Thailand, and Indonesia. COVID-19 was declared a global pandemic by World Health Organization on 11 March, 2020 and is expected to severely impact the global economy. As of early June,...
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29 Apr 2021  |  Asia Pacific  |  Market Research
Disruptive COVID-19 Influencing Malaysia’s Automotive Industry, 2021
Sales Tax Exemption on New Passenger Vehicle Softens the Impact of the COVID-19 Pandemic on the Automotive Industry and Promotes Transformational Growth
In 2020, Malaysias Total Industry Volume (TIV) dropped 12.4%, compared to 2019, with only 529,434 units being sold. The Passenger Vehicle (PV) segment remained dominant with 90.8% market share. The sales tax exemption introduced between June and December 2020 spurred the demand for the segment. Sales of gasoline powertrain grew from 82.6% in 2019 ...
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30 Apr 2020  |  Asia Pacific  |  Market Outlook
COVID-19—Implications for the Healthcare Industry, 2020
Winning Strategies and Key Opportunities that are Evolving During this Disruption
A team of futurists, analysts, and consultants from the Global Transformational Health Research Team at Frost & Sullivan have come together to render a comprehensive analysis to predict the future of healthcare with COVID-19 disruption in perspective. This study provides actionable predictions and growth opportunities for major healthcare segments ...
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16 Jul 2020  |  Asia Pacific  |  Market Outlook
Disruptive COVID-19 Challenging the ASEAN Automotive Market, 2020
Competitive Intensity Optimized by Positive Government Intervention to Accelerate the Growth of Sales and Production Investment in the Automotive Market
In 2019, the Association of South East Asian Nations (ASEAN) sold a total of 3.5 million units of vehicles. It experienced a market decline of 2.9% year-on-year (YoY). The main reasons include the direct impact of global economic slowdown on automotive sales and the decline in sales due to the election in Indonesia, which is the leader in ASEAN, wi...
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25 Aug 2021  |  Asia Pacific  |  Market Research
State of the Asia-pacific Customer Contact Industry—The Covid-19 Pandemic has Accelerated CX Investments
During the Pandemic, Companies Have Become Increasingly Dependent on the Cloud to Deliver CX, and this Trend is Likely to Gain Further Momentum
The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound of consumer demand, and faster service sector recovery can enable full GDP recovery by mid-2021 (optimistic scenario). In case of multiple fresh outbreaks, lockdown extensions, and delayed vaccine adm...
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31 Aug 2021  |  Asia Pacific  |  Customer Research
Navigating Digital Transformation Through COVID-19 and Beyond, Asia-Pacific
Businesses Accelerate Digital Transformation Projects and Leverage Flexible Cloud Services to Enable Faster Return to Growth
This research service provides the data collected through an online survey of 804 IT and telecom decision makers across customer size segments, industries, and world regions. The survey was conducted in November and December 2020 and the following respondents qualified. • IT/telecom decision makers in organizations with more than 10 employees...
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22 Apr 2020  |  Asia Pacific  |  Economic and Databases
Asia-Pacific Economic Tracker—Insights and Trends, H1 2020
COVID-19 Outbreak to Weigh Severely on Demand
Economies in Asia-Pacific are likely to experience sluggish growth in 2020 on account of the unexpected ramifications of the COVID-19 outbreak. Regional growth is likely to remain stunted in H1 2020 due to the outbreak, but expected to pick up in H2 2020 as the lockdowns and travel bans are expected to be lifted. Key economies like Australia and ...
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09 Nov 2021  |  Asia Pacific  |  Market Research
Australian Industrial and Institutional Cleaning Chemicals Growth Opportunities
COVID-19 Pandemic Creates Industry-wide Opportunity for Enhanced Customer & Branding Strategies
Although the COVID-19 pandemic has resulted in border closures, movement restrictions, a dip in economic activity, high unemployment, and massive disruption to supply chains, it has also presented the Australian industrial and institutional (I&I) cleaning chemicals industry with an opportunity to amplify its profile and extend its reach. COVID-1...
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17 Feb 2021  |  Asia Pacific  |  Market Research
Enhanced Omnichannel Functionality and Digital Transformation Drive Asia-Pacific Hosted/Cloud Contact Center Market, Forecast to 2026
COVID-19 Pandemic Accelerates the Demand for Cloud Applications; Scalability and Remote Working Capabilities to Drive Future Investments
This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...
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10 Nov 2020  |  Asia Pacific  |  Market Research
Digitization and Cloud Migration Transforming Asia-Pacific Contact Center Applications Market, Forecast to 2026
COVID-19 Pandemic Accelerates Adoption of New Business Models and Optimization Tools to Boost Customer Experience
The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...
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