Search results for: 'platforms contact center'

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...

African infrastructure spend is climbing rapidly and is the driving force behind growth across the continent. The study looks at the major infrastructure projects in 10 of Africa's fastest growing countries. The scope includes rail, maritime, aviation, and road related investments. Mobility in Africa is at a nascent stage, with road and maritime in...

This research provides analysis of the pay TV, video on demand (VOD), and Internet protocol television (IPTV) markets in Africa, with Kenya, Nigeria, and South Africa highlighted. The study also analyzes triple play services markets and offers insights regarding provider strategies and the convergence of competition across the entertainment market....

During the past decade, policy tied to diversification into the non-oil economy has taken center stage as GCC and African oil and gas exporters prioritize expansion of the non-oil economies through their long-term vision plans. Despite challenging global economic conditions, several GCC and African countries are accelerating their pace of economic ...

27 Oct 2021  |  Africa  |  Market Research

Middle East & Africa Defense Industry Growth Opportunities

Strategic Partnering to Transform Indigenous Defense Capabilities

Infographics

×

The Middle East and Africa (MEA) defense spending forecast for 2021–2030 will undergo a period of instability and high levels of tension due to the COVID-19 pandemic and the economic and national instability in the region. Major points of interest that could have an impact on geopolitical relations and a cascading effect on the wider defense indust...

This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household app...

18 Dec 2020  |  Africa  |  Market Research

Innovative Business Models Transforming the Egyptian Two-Wheeler Market, 2024

Growth in the Market to be Driven by Last-mile Logistics Services and New Women Riders

Infographics

×

Egypt is one of the fastest-growing and most resilient markets in the African continent. In 2019, it was the 45th largest economy and experienced significant economic advancement owing to a considerable reduction in unemployment and inflation. The country's GDP also increased by 5.6% to $302.3 billion between 2018 and 2019 with the industrial secto...

The global oil and gas PPE market generated a revenue of $6.3 billion in 2018 and is expected to grow at a CARG of 3.7% between 2018 and 2023. Protective clothing, protective footwear, and gas protection are the major product segments; they accounted for 25.5%, 25.3%, and 11.8%, respectively, and are set to see the highest growth. North America, AP...