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Omni Channel Integration Central to Developing a Successful eCommerce Model
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This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household appliances, office supplies, real estate, smartphones and accessories, travel tickets, movie tickets, food/grocery and vehicle purchase/rentals, amongst others.This study also details the key components and key stakeholders of the eCommerce value chain, primary retail structures, different types of eCommerce business models and also the role of eCommerce in the retail market value chain. It provides a snapshot of global eCommerce trends in terms of market size, product category and key markets. It also highlights the key market drivers and restraints that are shaping the African eCommerce market.
The research presents an analysis of the African eCommerce market, including the key digital indicators, competitive market landscape and the extent of eCommerce market development across key African countries, along with the B2C market size for Middle East and Africa (MEA) and Africa. It provides an overview of the contribution of the MEA and African B2C eCommerce markets to the overall retail market. It also provides a snapshot of the key eCommerce product categories in Africa and the key companies across the leading product categories.
The study throws light on the results of the B2C survey conducted to understand the needs, preferences and buying behaviour of customers in terms of product category, payments, delivery, platforms, devices and retail models; and the impact of social media on online purchase decisions.
Further, this research service provides a country analysis for eCommerce markets in Egypt, Kenya, Nigeria and South Africa and also highlights key companies across key product categories. It discusses the business model, product portfolio, distribution and delivery, payments and after-sales service, digitized engagement, digital customer acquisition and growth strategy of key eCommerce leaders like Jumia Nigeria and Takealot in South Africa. It also lists key mergers and acquisitions that have shaped the African eCommerce market and have resulted in consolidation. It further highlights key market trends in terms of eCommerce operations as well as technology adoption within the African market.
This study explores key growth opportunities that businesses will look to invest in and the strategic imperatives they will adopt to accelerate their eCommerce journey. It also provides key predictions for the African eCommerce market, in terms of consumption and technological advancements.
Key Issues Addressed
Author: Naila Govan-Vassen
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