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This strategic analysis is part of Frost & Sullivans continued coverage of the EMEA contact centre market. The scope of this research study includes ACD, CTI, SIP and multimedia contact routing systems deployed on-premise (CPE). Within this analysis, Frost & Sullivan has identified trends, drivers and restraints in the EMEA market. The EMEA region...

During 20092011, the home automation market has gone remarkable changes that are likely to shape its future in the long term. The industry is likely to develop at a much faster pace than it is typically used to, as homes become smarter and better connected. Key developments will include the rapid introduction of new products, falling prices, the e...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

As the energy transition gathers pace in Europe, market evidence and the growth trajectory of alternative/low-carbon hydrogen point to a niche market opportunity where production and offtake will likely be dominated by traditional hydrogen consumption industries, including refining, chemicals, and petrochemicals, as well as heavy industrial sectors...

The customer experience (CX) management market in Europe generated a revenue of €22.7 billion, growing at a 1.4% compound annual growth rate (CAGR) from 2024 to 2030. Economic uncertainty remains throughout Europe but impacts countries and regions differently. Interest in outsourcing CX management continues to grow, with nearshore and offshore grow...

15 Apr 2025  |  Europe  |  Market Research

CO2 Emissions Life Cycle in the Hydrogen ICE Truck Sector, EU, 2024–2040

Clean H2 Production Sources and the Adoption of H2 ICE as an Intermediate Solution Will Drive Transformational Growth by Significantly Reducing CO2 Emissions

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In this study, Frost & Sullivan offers a comprehensive exploration of the carbon dioxide (CO2) trail of a hydrogen ICE truck (H2 ICE) by investigating the carbon emission implications, focusing on hydrogen as a prospective fuel for the trucking industry in 3 countries within the European Union—France, Germany, and Spain. The analysis begins with th...

Vehicle leasing is seen as a solution to the growing problems faced by companies for their mobility needs, including vehicle funding, fleet maintenance and, more importantly, residual risk handling. Businesses in the present market conditions are focused on their core products/services and would like to outsource all other support activities. Mobil...

Tightening emissions regulations, the Clean Vehicles Directive, and government subsidies increasingly drive European bus operators to purchase electric buses for their fleets. However, putting more electric buses on the road requires sufficient charging infrastructure. Most electric fleets operating in Europe use only depot charging or a combinatio...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...