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This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

Latin America’s power sector is entering a decisive execution phase, in which the pace and location of growth are increasingly determined by grid readiness, flexibility solutions, and regulatory design rather than by resource availability alone. Between 2026 and 2035, the region is set to attract over $440 billion in power generation investment, ma...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

This research service contains an analysis of the data communications market in Colombia. This study aims at showing the current market status as well as the forecasts based on the main trends observed in the market. Also, a competitive analysis of the main participants is provided. The measurements include revenue and links forecasts, segmented by...

The advancement of direct and indirect competition in the telecommunications market has impacted revenue growth rates and the profitability margin of traditional operators worldwide. Telcos must therefore reinvent their business models in order to meet the demands of different end users and diversify their revenue streams by verticals. This resear...

27 Dec 2017  |  Latin America  |  Market Research

Data Center Services Market in Latin America, Forecast to 2022

Data Center Market Continues Strongly to Support the Digital Transformation Demand

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Key Issues Addressed

The data center market remains warm due to the migration of on-premises infrastructure to service providers to ensure business continuity, lower operational costs, and increase physical and logical security. Despite the positive scenario, telecom operators still find it difficult to compete with the large data center and cloud service providers. Op...

This study explores the critical transition of Latin American telecommunications operators from traditional legacy infrastructures to AI-driven networks. It analyzes how major players like América Móvil, Telefónica, and Liberty Latin America are leveraging AIOps and self-healing mechanisms to overcome operational fragmentation. The report provides ...