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In 2019, the Latin American economies faced several challenges, including generalized social unrest, economic crises in some countries, and political instability, all of which had a certain impact on local light vehicle (LV) markets. From 6.1 million units commercialized in 2018, the market fell by 5.0% to merely 5.8 million units in 2019, far from...

11 May 2021  |  Latin America  |  Customer Research

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

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Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

The present study analyzes the Latin American automotive market growth forecast for 2019, which is expected to be around 5.72 million units to be commercialized in the region, representing a 4.3% growth from previous year’s sales volumes. The study focuses in analyzing country-specific market performances and dynamics for the period 2017-2019, with...

The Brazilian off-highway vehicle market has seen immense growth over the last 6 to 8 years; despite some headwinds expected in the short term compared with record years such as 2013, the market towards 2021 is expected to grow. Investments in infrastructure and the mega farm trend are expected to propel off-highway vehicle volumes. This study focu...

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Latin America welcomed its first bikesharing systems in the early 2010s. Ever since, the regional fleet has grown to more than 45,000 units. City governments have played a big part in developing this industry, with many public system initiatives under their management. Tembici was an early entrant in Brazil during the industry’s formative years...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

With 4.4 million units sold, the LATAM passenger vehicle market grew by 11.7% in 2021. The Chilean market had the biggest growth in the region, selling 60.6% more units than in 2020, going from 258.8 million units to 415.6 million units in a year. The Brazilian market, the biggest in the region, still has not reached pre-pandemic numbers. Chinese O...