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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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21 Sep 2016  |  North America  |  Customer Research
Navigating an Era of Digital Transformation in Finance, Insurance and Banking
A Customer Perspective
The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...
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20 Dec 2022  |  North America  |  Customer Research
Empowering Frontline Workers to Drive Business Transformation
UC Buyers’ Perspective on Equipping Frontline Workers with Digital Communications and Collaboration Tools
Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately two and a half billion non-desk/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks. There is no perfect definition of frontline workers. Generally, ...
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02 Dec 2022  |  North America  |  Megatrends
Transformative Mega Trends in the United States through 2030
Transformational Growth Opportunities in a Country Facing Converging Forces of Change; Technology in America: Chapter 2 of a 3–part Series
This research service is chapter 2 of a 3-part series that examines the technological advancements and convergences led by major shifts in artificial intelligence, cognitive computing, 5G, blockchain and digital reality across cities, businesses, and consumers. The high rate of digital adoption, supported by strong indicators, such as over 95% smar...
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23 Sep 2016  |  North America  |  Customer Research
Navigating Digital Transformation in Healthcare
This study is part of the Digital Transformation in Vertical Industry series. It is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets...
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13 Sep 2022  |  North America  |  Market Research
Top 20 Companies Accelerating Digital Transformation in the Global Waste Recycling and Circular Economy Industry
New Era of Data-driven Operation and Industry Convergence will Optimize Waste Services and Close the Loop on Material Sourcing
This research study identifies key solution providers that support the digital transformation of the waste recycling and circular economy industry. It analyzes the top trends and growth opportunities emerging from this space, noting the regional differences in adoption technologies. The key factors driving and restraining the growth of this market ...
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29 Jun 2016  |  North America  |  Market Research
Impact of Technology on Education from an End-user and Educator Perspective
This insight discusses the impact of digital learning services on education in North America. For this insight, Frost & Sullivan conducted a series of interviews with educators in North America, including primary and secondary school teachers, administrators and principals, and higher education faculty, heads of departments, and deans, to understan...
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18 Nov 2016  |  North America  |  Market Research
Global Airport Supply Chain Market
An Overview of Business Transformation Projects and Competitive Strategies across Major Global Suppliers
The research provides a competitive analysis of industry strategies and growth potential for ten major airport suppliers. The research also identifies key industry trends and lists the major competitors that provide solutions for various airport segments. The increase in demand for air travel, coupled with the necessity for airports to optimize op...
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21 Apr 2021  |  North America  |  Market Research
Transformative Mega Trends in the United States through 2030
Transformational Growth Opportunities in a Country Facing Converging Forces of Change
Life in America, chapter 1 of a 3-part series, examines the complex intersections of social, education, work, political, economic, and urbanization trends set to converge in the next decade. As these trends collide, businesses must prepare for a number of strategic imperatives. Key among these are geopolitical chaos, transformative mega trends, ...
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22 Mar 2018  |  North America  |  Market Research
North American Low-voltage Dry-type Distribution Transformer Market, Forecast to 2024
LVDT Distribution Transformers Drive the Energy Efficiency Trend in the Market
This study focuses on evaluating the market size and the growth opportunities for North American low-voltage dry-type (LVDT) distribution transformers. It specifically evaluates the prospects for 2 types of single- and three-phase LVDTs, namely, cast resin and vacuum pressure impregnated transformers in the United States and Canada. These types of ...
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