Search results for: 'workplace experience fm'

09 Oct 2024  |  Europe  |  Market Research

Growth Opportunities in the Facility Management Market, Europe, 2024 2030

Technology, Sustainability, Workplace Optimization, and User Experience Drive Transformational Growth in Facility Management

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Just as the European FM markets have largely recovered from COVID-19-related disruptions, economies have been hit by high inflation and low economic growth. High inflation is acting as a tailwind for increased prices and revenues; however, while this will continue driving revenue expansion, it is forcing up costs and pressuring FM service providers...

Germany is the second-largest facility management (FM) market in Europe (after the United Kingdom) and has been one of the fastest-growing markets. Although its revenue growth has stuttered recently, it will present strong opportunities for incumbent suppliers and attract new entrants from outside the country. Single-service delivery models dominat...

The UK facility management (FM) industry is experiencing major changes driven by geopolitical disruptions, transformative megatrends, and internal challenges. Over the past decade, events such as Brexit, COVID-19, and global conflicts have created economic uncertainty, cost pressures, and supply chain issues. These factors have led organizations to...

The CX outsourcing services landscape is set to grow throughout the forecast period. Two key reasons lie behind this: 1) the increasing acceptance of CX as a formidable competitive weapon; and 2) growing incentives for companies to outsource their CX operations. Improving CX appears as the number one business goal priority in the Frost & Sulliv...

06 Nov 2023  |  Europe  |  Market Research

UK Facility Management Growth Opportunities

Technology, Sustainability, Workplace Optimization, and User Experience as Key FM Growth Strategies

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Key Issues Addressed

This study calculates the United Kingdom facility management (FM) market revenue using end-user contracts and includes the outsourced FM market (excluding in-house FM services). Revenue figures for the total FM market describe the addressable market, which is the market that FM service solution providers target. The UK FM market is the most develop...

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

29 Mar 2017  |  Europe  |  Market Research

Growth Opportunities in the UK Facility Management Market

Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity

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The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services ar...

28 Jun 2019  |  Europe  |  Market Research

Growth Opportunities in the UK Facility Management Market, Forecast to 2025

Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity

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Key Issues Addressed

The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services are ...

This Frost Radar™ examines the European customer experience management (CXM) outsourcing landscape. CXM is a subset of the much broader business process outsourcing industry. Usually, it is a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplishing it in-house. Services can range from hand...