Digital Disruption in the Global Financial Services Sector

Innovations Around AI, ML, and Robo-advisory Will Drive Disruptions Over the Next 5 Years

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Fintech (financial technology) is disrupting the financial services industry across the globe. As start-ups invade the industry with a slew of solutions that make it easy for consumers to access financial services, the incumbents are also increasing their use of technology and are focusing on innovation - both in-house and external - to improve customer service and experience. This study looks at the digital transformation and the industry trends that are changing how companies function and how consumers receive products and services across the different sub-segments in financial services.

Table of Contents

Executive SummaryKey Findings Digital Transformation, Mega Trends, and Industry TrendsCurrent and Future Outlook DefinitionsNew Business Models and Use Cases in Financial Services5 Areas of Digital Transformation in Financial ServicesSeamless Channels and Digital BranchesDigitalized TransactionsRobo-advisors for Advisory ServicesConnected Insurance (InsurTech)Regulatory Technologies (RegTech)Impact of Digital Transformation TrendsDriving Forces of Digital Transformation in Financial ServicesOverview of the Mega Trends that Frost & Sullivan is Tracking in 2016Top 5 Mega Trends Affecting Financial ServicesTop 5 Mega Trends Affecting Financial Services (continued)Mega Trend RoadmapTop 5 Industry Trends in Financial ServicesFinancial Services On-the-Go Led by Ubiquitous Smartphones Data and Analytics-driven Excellence Enhance Consumer ExperienceCollaborative Approach—The Key to Maximize Technology BenefitsEmerging Markets and Opportunities Disrupt and Transform the Financial Services MarketFocus on Innovation as Tech Companies Identify a New Marketplace to CompeteRegulatory Trends—Impact on Industry TransformationTransformation in the Financial Services EcosystemA View of the Digital Financial Services EcosystemTechnology-driven Business Models—Digital-onlyTechnology-driven Business Models—P2P ModelTechnology-driven Business Models—PersonalizationDigital Transformation Trend Leaders*Digital Transformation Trend Leaders* (continued)5 Start-ups to WatchPayTMBettermentKreditechFunding CircleZhongAn InsuranceTechnologies Enabling Innovation in Financial ServicesGame-changing TechnologiesTimeline of Cloud Computing in Financial ServicesTimeline of Internet of Things in Financial ServicesTimeline of Big Data and Analytics in Financial ServicesTimeline of Artificial Intelligence in Financial ServicesTimeline of Blockchain in Financial ServicesTimeline of Quantum Computing in Financial ServicesSummary and Recommendations— Transform or be DisruptedGrowth Opportunities Arising from Digital Disruption in Financial ServicesKey Conclusions and Future OutlookThe Last Word—3 Big PredictionsLegal DisclaimerThe Frost & Sullivan StoryThe Frost & Sullivan StoryValue Proposition—Future of Your Company & CareerGlobal PerspectiveIndustry Convergence360º Research PerspectiveImplementation ExcellenceOur Blue Ocean Strategy

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