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APO - End User Survey
APO - End User Survey
RELEASE DATE
30-Sep-2005
30-Sep-2005
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: 6A36-01-00-00-00
SKU: IT01162-AP-MR_10917
CN¥12,671.23
In stock
SKU
IT01162-AP-MR_10917
Description
This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.
Table of Contents
Introduction
- Introduction
Methodology and Sample
- Methodology and Sample
Executive Summary
- Executive Summary
End User Preferences for Agent Performance Optimization
- Performance Management Analytics
- Quality Monitoring
- Workforce Management & eLearning
Future Direction
- Future Investment Plans
Conclusions
- Conclusions
Popular Topics
This end-user survey provides insights needed to pursue the business application end of the contact center marketplace. Included is end user buying preferences on analytics, quality monitoring and workforce management applications along with future spending plans and summary remarks.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6A36-01-00-00-00 |
| Is Prebook | No |