Asia Pacific Contact Center Market - End-User Analysis - Malaysia
Asia Pacific Contact Center Market - End-User Analysis - Malaysia
RELEASE DATE
21-Dec-2005
21-Dec-2005
REGION
Asia Pacific
Asia Pacific
Research Code: 4Z82-01-00-00-00
SKU: IT01066-AP-MR_10821
$2,450.00
In stock
SKU
IT01066-AP-MR_10821
Description
The presentation includes results from end-user study of contact center managers with more than 20 seats in Malaysia. The study identifies operational priorities and technology adoption trends in these six contact center markets. Technology vendor leadership and outsourcing trends are also included in the study.
Table of Contents
Research Overview
- Research Overview
Summary of Findings
- Summary of Findings
Industry Trends
- Industry Growth
- Growth Perspective
- Costs
Technology Trends
- Technology Choice
- Technology Vendor Leadership
- Technology Preference
- Technology Purchasing Trends
- Technology Adoption Trends
Operational Trends
- Challenges and Priorities
- Application Service Providers
- Outsourcing
Popular Topics
The presentation includes results from end-user study of contact center managers with more than 20 seats in Malaysia. The study identifies operational priorities and technology adoption trends in these six contact center markets. Technology vendor leadership and outsourcing trends are also included in the study.
No Index | Yes |
---|---|
Podcast | No |
Industries | Information Technology |
WIP Number | 4Z82-01-00-00-00 |
Is Prebook | No |