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End User Priorities in Digital Transformation, Latin America, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
12-Nov-2019
Global
Market Research
K443-01-00-00-00
IT03957-GL-MR_23743
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.
Research Scope
- Understand the IT-related challenges organizations face today
- Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
- Assess the current and future use of business communications technologies
- Evaluate factors that drive investments in communications technologies
- Gauge IT and communications trends
- Appraise available IT budgets
Research Highlights
- Almost half of responds report that their top business priorities are to improve operational efficiencies and customer experience (CX) and satisfaction.
- Similarly, enhancing CX, improving digital presence, and boosting creativity and innovation are the top 3 IT Drivers.
- The top challenges for IT departments include ensuring network stability/reliability, systems integration, managing multi-vendor solutions, and aligning IT/telecom with business strategies.
- When asked about security, respondents cited misconfiguration, insider threats, and malware as the three main potential threats to their companies.
Author: Alpa Shah
Research Objectives
Survey Methodology
End User Priorities in Digital Transformation—Respondent IT Decision Maker Profile, Latin America, 2019
End User Priorities in Digital Transformation—Respondent IT Decision Maker Profile, Latin America, 2019 (continued)
End User Priorities in Digital Transformation—Respondent's Job Titles, Latin America, 2019
Top Business Priorities and Challenges Faced by IT Departments
Current Use of Emerging Solutions
Purchase Decision Making and Future Investments
End User Priorities in Digital Transformation—Top 3 Business Goals, Latin America, 2019 to 2020
End User Priorities in Digital Transformation—Top 3 Business Goals, by Business Size, Latin America, 2019 to 2020
End User Priorities in Digital Transformation—Company Performance Measurements Against Own Targets, Top 2 Boxes, Latin America, 2019
End User Priorities in Digital Transformation—Stage of Digital Transformation Strategy Implementation, Latin America, 2019
End User Priorities in Digital Transformation—Top IT Challenges, Latin America, 2020 to 2021
End User Priorities in Digital Transformation—Top IT Drivers by Business Size, Latin America, 2020 to 2021
End User Priorities in Digital Transformation—Critical Decision Making Factors for IT/Telecom Purchases, Latin America, 2020 to 2021
End User Priorities in Digital Transformation—Top Security Threats by Business Size, Latin America, 2019
End User Priorities in Digital Transformation—IT Investments Today, Latin America, 2019
End User Priorities in Digital Transformation—Top Planned IT Investments Among Current Users, Latin America, 2020 to 2021
End User Priorities in Digital Transformation—Top Planned IT Investments Among Non-Users, Latin America, 2020 to 2021
End User Priorities in Digital Transformation—Digital Solutions in use Today, Latin America, 2019
End User Priorities in Digital Transformation—IoT Investment Plan, Latin America, 2019
End User Priorities in Digital Transformation—Implementation Stage of IoT, Latin America, 2019
End User Priorities in Digital Transformation—Competitive Advantages of IoT, Latin America, 2019
End User Priorities in Digital Transformation—Reasons for IoT Investment, Latin America, 2019
End User Priorities in Digital Transformation—Concerns around IoT Installations, Latin America, 2019
End User Priorities in Digital Transformation—AI Investment Plan, Latin America, 2019
End User Priorities in Digital Transformation—Implementation Stage of AI, Latin America, 2019
End User Priorities in Digital Transformation—Competitive Advantages of AI, Latin America, 2019
End User Priorities in Digital Transformation—Reasons for AI Investments, Latin America, 2019
End User Priorities in Digital Transformation—Concerns Around AI Installations, Latin America, 2019
End User Priorities in Digital Transformation—Blockchain Investment Plan, Latin America, 2019
End User Priorities in Digital Transformation—Implementation Stage of Blockchain (DLT), Latin America, 2019
End User Priorities in Digital Transformation—Competitive Advantages of Blockchain, Latin America, 2019
End User Priorities in Digital Transformation—Reasons for Blockchain Investment, Latin America, 2019
End User Priorities in Digital Transformation—Concerns Around Blockchain Installations, Latin America, 2019
Top End User Priorities Digital Transformation—Revenue Growth, Latin America, 2019
End User Priorities in Digital Transformation—Percent of Revenues Allocated to IT Budget, Latin America, 2019
End User Priorities in Digital Transformation—Global Budget Allocation: Investing in Current Solutions vs. Buying New solutions, Latin America, 2019
End User Priorities in Digital Transformation—Global IT and Telecom Budget Allocation, Latin America, 2019
End User Priorities in Digital Transformation—Correlation between Revenue Growth and IT Investments, Latin America, 2019
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