Enterprise Trends for UCaaS solutions Market

Transforming the workplace by moving communication solutions to the cloud

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This Industry docket covers the trends in Indian Unified Communications (UC) Applications and UC Services market. It also provides insights into the on premise vs the hosted UC adoption in the enterprises. The research also cover the adoption by various verticals. Also, taking into perspective the end user needs, the docket also anlayzes the needs of CIOs and evaluates their inclination toward choosing a hosted or cloud based UC service .

Table of Contents

Enterprise Trends for UCaaS solutions MarketScope & LimitationsScope & LimitationsWhy Unified Communications as a Service (UCaaS)?Unified Communications and Collaboration is seen as a TRANSFORMATIONAL JOURNEY within enterprisesModern Day Business needs a Mix of Engagement, Collaboration and Co-relation in the workplaceCommunication and collaboration needs are changing, leading to adoption of cloud based UCaaS solutionsThe need for increased collaboration and mobility solutions would drive the unified communications marketData security and lack of reliable IT infrastructure anticipated to hamper the growth of Unified CommunicationsEnterprises can leverage UCaaS to drive efficiency, cost optimization and productivity by implementing it over the long termUCaaS: The India OpportunityHosted UC Services market in India outgrew the on-premise UC Applications market and the trend is anticipated to continueUse of traditional UC applications such as telephony, contact centers has declined; Real time collaboration to drive uptake in conferencing solutionsEnterprises are strongly evaluating cloud based UC solutions to support the burgeoning need to transform their digital workplaceIT/ITeS & BFSI verticals would continue to invest in UC Applications & services, with Ecommerce & healthcare also creating significant opportunities for growthOrganizations are deploying additional collaborative services such as hosted conferencing, team collaboration applications, and social media tools…Scalability, flexibility and better ROI are key considerations for enterprises while selecting UC solutionsFrequent technology upgrades often pose a challenge for CIOs and demand large IT teams; the key is to identify a suitable vendor to support migrationWith Foreign Direct investments in the Healthcare and Retail segments, it is anticipated that there will be long term growth potential for UC solutions GoI's Digital initiatives have attracted investments in manufacturing, which are expected to further create communication and collaboration needsUCaaS: A Quick CIO DipstickConferencing services show higher adoption on hosted platform; Telephony and Contact centers anticipated to move faster toward cloudLarge enterprises are concerned about the inability to upgrade and maintain; Drive for cloud adoption supported by international cloud OEMsKey drivers to adopt cloud are cost, control, productivity and ROIMost enterprises are willing to choose cloud; data residency and privacy along with security and compliance needs must be metSmall and mid segment enterprises show more willingness to choose a single Service Provider for end-to-end UCaaS deploymentHealthcare and Professional Services are key verticals willing to invest in UCaaS from a Telecom Service ProviderUCaaS going ForwardEffective UCaaS technologies would drive the next wave of disruption and would be driven by the need to create seamless customer experience Browser based solutions for real time communication will simplify collaboration for users on any platformCloud Telephony has redefined communications in a way that all enterprise communication could be moved to a network-based voice serviceHosted contact center is expected to overtake voice-based customer service and create more opportunities for omni-channel engagementEnterprises are exploring the launch of cloud connected audio services; and create a single platform for integrating all audio, video and web servicesLarge Enterprises are witnessing a steady migration to SIP Based voice setup owing to the manageability and scalability benefits over traditional PRI linksEnterprises will realize UCaaS is only the first step in holistic digital transformation empowered by analytics, mobility and customisationAnnexure: Our ServicesMaximize opportunities from existing products and markets; systematically explore new products, markets, including inorganic OpportunitiesOur Growth Consulting CanvasLegal Disclaimer

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