Hong Kong CRM Customer Satisfaction Analysis

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Regular Price: USD 3,950

Special Price USD 2,765

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The study highlights the customer behaviour and expectations from the implemented CRM solution by large enterprises in Hong Kong. the analysis highlights the key business challenges driving adoption of CRM solution, vendor evaluation criteria and purchase deciison making process. Further the study also assesses the top of the mind vendor analysis in Hong Kong CRM market.

Table of Contents

Hong Kong CRM Customer Satisfaction Analysis, Hong Kong CRM Customer Satisfaction AnalysisCRM Survey OverviewCRM Survey OverviewDemographics of the SampleDemographics of the SampleLevel of CRM ImplementationLevel of CRM ImplementationCRM Adoption by Product SegmentsCRM Adoption by Product SegmentsCRM Adoption in VerticalsCRM Adoption in VerticalsVendor PresenceVendor PresenceTenure of Implementation of CRMTenure of Implementation of CRMNumber of Users of CRMNumber of Users of CRMNumber of LocationsNumber of LocationsUser Licenses across CRM SegmentsUser Licenses across CRM SegmentsOrganization Level of ImplementationOrganization Level of ImplementationCRM Usage by Employee LevelCRM Usage by Employee LevelBusiness ChallengesBusiness ChallengesCritical Business ChallengesCritical Business ChallengesVendor Selection CriteriaVendor Selection CriteriaPurchase Triggers for CRM DeploymentPurchase Triggers for CRM DeploymentPurchase Triggers for CRMPurchase Triggers for CRMInfluencers of CRM PurchaseInfluencers of CRM PurchaseLevel of Customer SatisfactionLevel of Customer SatisfactionLoyalty AssessmentLoyalty AssessmentRepeat PurchaseRepeat PurchaseCommitment to the Vendor Commitment to the Vendor Analysis of Satisfaction Level versus LoyaltyStatistical Analysis: Correlation Analysis




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