Industries

Today’s hypercompetitive business environment requires not only maintaining the highest levels of system availability, but capitalizing on unique differentiators like data. For most businesses, data—whether customer, research-driven, or market-based—is a concrete asset that is being leveraged in new and different ways, in activities such as product...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

Cyberattacks have been getting more and more sophisticated day by day and are causing substantial damage to enterprise assets. Companies undertaking digitization initiatives are being discouraged by the possibility of exposing their networks to devastating cyberattacks. These companies are looking to ramp up their security controls to support and p...

As businesses tap new technologies to gain a competitive edge, they are increasingly adding next-generation services like advanced analytics, artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), and blockchain to their applications. According to a 2019 Frost & Sullivan survey of IT decision-makers, adoption of these techno...

The Internet of Things (IoT) is a complex ecosystem that integrates Information Technology (IT) with Operational Technology (OT) to generate data that can be analysed to increase revenues and improve business productivity. The IoT has moved from the machine-to-machine (M2M) era in which monitoring an asset was the main objective to sensing, gatheri...

This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how artificial intelligence (AI) is making its way into the retail sector. Retail has entered a new era where eCommerce and technology bellwethers like Alibaba, Amazon, Apple, Baidu, Facebook, Google, Microsoft, and Ten...

04 Oct 2019  |  Latin America  |  Market Research

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

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Key Issues Addressed

This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

Mexico is the second largest Infrastructure as a Service (IaaS) market in Latin America, behind Brazil; and is responsible for approximately 23% of the region’s market revenues in 2019, according to Frost & Sullivan estimates. However, a few characteristics specific to Mexico have hindered cloud adoption in the last couple of years—although, Frost ...

While the scope of Frost & Sullivan’s 5G coverage deals with all aspects of the mobile value chain, from delivery infrastructure to innovative services and use cases, this report delves into the global 5G infrastructure market, along with the standards and specifications that are driving this new generation of wireless communication technology. 5G ...