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31 Mar 2023  |  North America  |  Market Research
Growth Opportunities in Industry Clouds
Tailored Solutions Focused on Sector-specific Business Outcomes are Poised to Drive the Next Wave of Cloud Services Adoption
For more than a decade, cloud has been a critical force powering digital transformation efforts for enterprises around the world. Hyperscalers, such as AWS and Microsoft, that provide infrastructure- and platform-as-a-service offerings to clients across various industries have been dominating the market. In the past three years, a new chapter in cl...
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30 Mar 2023  |  North America  |  Market Research
Growth Opportunities for Artificial Intelligence in the Public Cloud, 2023
Generative AI Drives the Opportunity Universe with New, Intelligent Capabilities
This Frost & Sullivan research examines the growing need for artificial intelligence (AI) services to help businesses meet key goals and objectives, as well as the strategic position of public cloud service providers to develop and launch successful AI capabilities for customers. The report discusses the importance of public cloud providers in the ...
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23 Mar 2023  |  North America  |  Market Research
Conversational AI is Now the Heart of Customer Experience
Consumer Demand for Self service Options and Employee Need for More Engaged Experiences Drive Contact Centers’ Technology Adoption
Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...
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23 Mar 2023  |  Latin America  |  Market Research
Cloud Contact Center Solution Market in Latin America, Forecast to 2029
Automation, AI, and Analytics Create Opportunities for Differentiation
The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...
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02 Mar 2023  |  North America  |  Customer Research
Navigating Digital Transformation in Contact Centers—A Customer Perspective, Global, 2023 to 2024
Employee Engagement is the Top Corporate Objective
Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...
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28 Dec 2015  |  North America  |  Market Research
Public Safety ICT in the North American Smart City
A $10-billion Opportunity in 2016–2020
AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...
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22 Dec 2015  |  North America  |  Market Research
North American Contact Center Outsourcing Market
Digital Transformation Drives Vendor Consolidation
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
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01 Dec 2015  |  North America  |  Market Research
North American Broadband Tracker: Third Quarter 2015
The North American broadband market ended the third quarter of 2015 (3Q15) with an estimated 108.5 million subscribers, a year-over-year (YoY) increase of 4.0 million subscribers. Broadband providers offering cable, fiber to the x, and satellite contributed to the increase in subscribers.
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30 Nov 2015  |  North America  |  Market Research
Mobile Supply Chain Management Solutions Market Insight
2015 Feedback from North American Businesses
This market insight summarizes and analyzes survey respondents' preferences and plans regarding mobilized supply chain management (MSCM) offerings. The Frost & Sullivan survey was conducted in mid-2015 and asked mobile and wireless decision-makers in the U.S. and Canadian companies about their MSCM deployment plans and barriers to adoption. Current...
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20 Nov 2015  |  North America  |  Market Research
Network Security Forensics Global Market
How Much Forensics Do You Need?
When a security breach occurs, an investigation needs to be initiated. Network security forensics is the technology used not only to understand the nature of the breach, but also to trigger the beginning of remediation. Traditional network security platforms include event correlation and full packet capture. However, different security approaches i...
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