Industries Market Research Reports

Artificial Intelligence (AI) is the shining star of contact center innovation and began gaining features, focus, and adoption in 2022. AI is enhancing capabilities across the contact center spectrum: from agent hiring and training, resource forecasting, and quality and performance management to process automation, workforce optimization, and custom...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

14 Dec 2020  |  North America  |  Market Research

IT/OT Convergence Accelerating Growth Opportunity in the Global Operational Technology (OT) Cybersecurity Market

Future Growth Potential Driven by Higher Awareness of Securing OT and ICS Environments

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In the industry 4.0 era, increased connectivity within and across cyber and physical systems has enabled smart manufacturing while escalating cybersecurity risks. This research assesses the global operational technology (OT) cybersecurity market over the 2018 to 2023 period. OT cybersecurity solutions protect OT systems from cyberattacks and includ...

24 Nov 2020  |  North America  |  Market Research

COVID-19 Geopolitical Chaos Highlights the Importance of Marketing Automation Solutions, 2020

Transformational Growth will Result as the Way We Communicate Fundamentally Changes

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The COVID-19 pandemic changed the way businesses run and how people communicate. Digital is king, and with the social distancing and lockdown rules in place, businesses must invest in digital solutions that enable remote working and automate business processes such as marketing and sales. Without these adjustments, businesses will lose out on conne...

17 Nov 2020  |  North America  |  Market Research

Global Cloud Infrastructure-as-a-Service (IaaS) Market, Forecast to 2025

Competition Moves up the Stack as IaaS Adoption Accelerates

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The global infrastructure-as-a-service (IaaS) market registered strong revenue growth in 2019 (28.8%). This results from key market participants expanding their market presence, growing and intensifying partnerships, broadening client portfolio, and launching new features, products, and services. The IaaS market performance remains strong in 2020, ...

This study examines the North American mobile asset management (MAM) market. For the purposes of this study, mobile asset management offerings are defined as solutions that use wireless tracking devices and cellular, location, and sensor technologies to remotely locate and monitor moveable assets that are outside of a companys four walls. Rich data...

Frost & Sullivan launched the first ever virtual customer contact event. The new platform proved successful for an interactive Executive MindXchange, despite the obstacles COVID-19 created for such events. We had a full house, where the majority of people stayed engaged on the event platform throughout the program. Moving from session to session wa...

In a post-pandemic business environment, businesses are increasingly turning to Desktop-as-a-Service (DaaS) and Workspace-as-a-Service (WaaS) services to enable remote work for employees that need it. By enabling employees to access their critical business applications from anywhere, using any Internet-connected device, these services help ensure b...