Industries

This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based and hosted customer service and support (CSS) applications. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/se...

This market insight discusses current and future trends, 2009 outlook, and buyer behavior in the contact center market. The research findings are based on a comprehensive end-user survey conducted by Frost & Sullivan. We targeted 332 Contact Center decisions makers, based primarily in North America; specifically, those who manage, support or influe...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along wi...

Frost & Sullivans Evaluation of Systems Integrators study measures the preferences of systems integrators among CIOs and CTOs throughout the United States. Furthermore, efforts were made to measure various important services and features and their satisfaction among the C-Level Executives.

The IT infrastructure outsourcing services markets in Latin America vary from one country to another. Providers are required to comprehend these differences to succeed in this competitive landscape and to meet the demand. From basic data center services to complex projects of disaster recovery and business continuity, IT infrastructure service pro...

This research service looks at market trends, drivers, and restraints for the North American hosted IVR services market. The study also provides market size, market share, and revenue forecasts for this market.

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...

This research service provides a market intelligence outlook on the total smart card market, its main application segments, market and technology trends in Latin America. It covers the following main application markets in the region: SIM, banking and payment, government (ID’s and others), transport and access control.

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market pene...