Industries

The IT infrastructure outsourcing services markets in Latin America vary from one country to another. Providers are required to comprehend these differences to succeed in this competitive landscape and to meet the demand. From basic data center services to complex projects of disaster recovery and business continuity, IT infrastructure service pro...

This research service looks at market trends, drivers, and restraints for the North American hosted IVR services market. The study also provides market size, market share, and revenue forecasts for this market.

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...

This research service provides a market intelligence outlook on the total smart card market, its main application segments, market and technology trends in Latin America. It covers the following main application markets in the region: SIM, banking and payment, government (ID’s and others), transport and access control.

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market pene...

This study discusses market and technology trends and provides market sizing, market shares and forecasts for premise-based and hosted applications serving the North American Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable...

This research service presents a comprehensive overview of the North American mobile CRM market with in-depth market analysis of its two major segments, namely mobile sales force automation (SFA) and mobile field service management (FSM). This research service discusses the major industry challenges, market drivers and restraints, and trends that a...

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

On July 18, 2006, Amdocs announced the acquisition of Cramer Systems for $375 million. Cramer Systems will become the new service activation division within Amdocs. Indications are that Cramer management and staff will remain intact in the UK. The acquisition is intended to extend the Amdocs product and service offerings, not cut costs or elimin...