1. 11 Aug 2021  |  Global  |  Market Research

    AI in the Public Sector Growth Opportunities

    AI is the Key Disruptive Technology that Will Drive the Future Growth of the Public Sector

    This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the public sector. As the public sector continues to evolve, governments have started adopting AI by implementing pilot projects in partnership with the private sector. Among the key public sector areas, defence and military has ...

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  2. 09 Aug 2021  |  Global  |  Market Research

    Social Media Analytics Transforming Global Customer Experience (CX) Services

    Businesses are Integrating Customer Service and Social Media to Reach their Customers Faster and Through their Preferred Channels

    Social media analytics is the process of evaluating and examining data about conversations on social media platforms to understand customer preferences and gain competitive intelligence. Social media analytics can be predictive, prescriptive, or descriptive and help businesses understand different parts of a problem, thereby enabling them to tackle...

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  3. 04 Aug 2021  |  Global  |  Market Research

    Global Network Firewall Market—Evolution Towards Hybrid Data Center Security and SASE

    Vendors Transform Their Offerings to Maintain Growth in the Post-pandemic World

    Network firewalls are one of the oldest solution categories in the cybersecurity market. Much like firewalls that isolate parts of a building to prevent the spread of fire, network firewalls emerged to separate organizations' private networks from the public internet. Early firewalls enabled organizations to inspect incoming and outgoing traffic. O...

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  4. 02 Aug 2021  |  North America  |  Frost Radar

    Frost Radar™: Low-Code Application Platforms, 2021

    A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

    As businesses emerge from the COVID-19 pandemic operating environment, they are caught in a strange position of having to resume former foci (streamlining operations, improving employee productivity, and enhancing the customer experience), but doing so in a wildly different operating environment than they were in 18 months ago. Low-code development...

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  5. 29 Jul 2021  |  Global  |  Technology Research

    Federated Learning: New Approach to Building AI Models

    Leveraging Open Source Tools to Accelerate Technology Development across Organizations and Regions

    Traditional machine learning (ML) models are centralized and involve vast amounts of data. However, both the urgency to guarantee data privacy and to abide by strict regulations imposed across regions have contributed to the emergence of a new and powerful alternative technique, federated learning. Instead of acquiring data from a central server or...

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  6. 27 Jul 2021  |  Global  |  Market Research

    Asia-Pacific Network Security Market Q1 2021 Tracker

    Continued Demand for Secure Remote Workforce to Ensure Transformational Growth of the APAC Network Security Market

    The APAC network security market saw a healthy YoY growth of 19.7% in Q1 2021, indicating a strong recovery from the YoY decline of 7.3% Q1 2020 as a result of the COVID-19 pandemic. The network firewall segment remained the biggest technology segment and is likely to continue driving the overall network security market. Though 2020 saw a spike...

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  7. 23 Jul 2021  |  Global  |  Market Research

    Digital Investments in Healthcare Through COVID-19 and Beyond

    Competitive Intensity Heightens Prioritization of CX

    With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...

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  8. 22 Jul 2021  |  North America  |  Market Research

    Global Visual Engagement Tools Growth Opportunities

    Innovative Visual Communications Technologies Drive Transformational Growth

    Businesses are increasingly required to provide responsive and adaptable customer service by answering questions, solving problems, and giving advice to customers in a conversational, human, and effective way. With the increase in the number of smartphones and other connected devices with cameras, and millennials becoming a significant consumer seg...

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  9. 19 Jul 2021  |  Global  |  Tracker

    The Adoption of Digital Technologies Accelerates the Global Business Process Management (BPM) Services Market Growth

    Traditional BPM Services are being Reinvented through Digital Technologies to Deliver Intelligent, Efficient, and Effective Business Operations

    Outsourcing helps organizations navigate the challenging competitive environment. It has evolved from being a resource expansion and cost arbitrage solution to a process that drives business outcomes and creates value for customers. This Frost & Sullivan study presents forecasts for the global business process management (BPM) services market from ...

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  10. 08 Jul 2021  |  Asia Pacific  |  Market Research

    Philippines Telecommunications Customer Experience Management Study 2021

    Benchmarking Industry Excellence in Delivering a Superior Customer Experience

    Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products and services, and various touchpoints. Frost & Sullivan evaluates the customer experiences of the telecommunications sector in the Philippines, examining the critical factors influencing customer behavior through...

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