Industries

The software-defined wide area network (SD-WAN)/secure access service edge (SASE) industry remains fragmented, with close to 25 vendors in competition globally. However, not all vendors provide complete SD-WAN solutions. The eight companies mapped on this Frost Radar HPE Aruba Networks, Cisco Systems, Citrix Systems, Fortinet, Nuage Networks, Palo...

The enterprise satellite broadband industry is mature yet experiencing significant growth and innovation. Factors driving these changes include increasing global demand for fast and reliable connectivity, growing need for the digitalization of remote services and operations, relevant advancements in satellite technology, and the proliferation of sa...

Businesses want customer relationship management (CRM) software that unifies all data related to customers and deals, and provides advanced integrations with business applications and advanced security. The CRM industry is in the growth phase, with solution providers consolidating. Some providers offer combined CRM suites while others offer sta...

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...

This Frost Radar reveals the positions of the key companies in the European customer experience management (CXM) industry using their Growth and Innovation scores as highlighted in the Frost Radar methodology. The document presents competitive profiles on each of the companies in the Frost Radar based on their strengths, opportunities, and marke...

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar . The publication presents competitive profiles of each company on the Frost Radar considering their st...

Serverless computing solutions process and analyze large volumes of data at the edge of customer networks and help meet infrastructure requirements of Internet of Things networks. Serverless computing saves hardware and maintenance costs for customer enterprises and reduces latency. Larger businesses can limit or shrink the size of their server fle...

Managed detection and response (MDR) is a threat detection and response powerhouse and enjoys incredibly high adoption and rapid growth across the cybersecurity industry. MDR solutions are equipped with in-built capabilities to deliver extensive visibility over the environment and advanced detection of the most pervasive threats. It has become the ...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...