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18 Dec 2023  |  Global  |  Tracker
Customer Experience Outsourcing Services in Europe, Forecast to 2029
Economic Headwinds and Generative AI Impact the Future Growth Potential of CX Outsourcing
Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...
$6,000.00 -
28 Nov 2023  |  Global  |  Customer Research
The State of the Cloud: Leveraging Cloud Computing, AI, and Data for Business Success
Frost & Sullivan Global Cloud Survey 2023 Highlights
According to business respondents to the 2023 Frost & Sullivan Global Cloud User survey, cloud and artificial intelligence (AI) represent the most critical aspects of digital transformation. As such, companies continue to build hybrid, multicloud environments to support strategic business goals, such as revenue growth, rapid response to market dema...
$4,950.00 -
17 Nov 2023  |  Global  |  Customer Research
Voice of Customer: Global Healthcare Cybersecurity Trends
A Survey of Enterprise Decision-Makers Who Influence Cybersecurity Budgets in the Healthcare Industry
Typically, healthcare sector organizations have managed to keep themselves isolated from cybersecurity threats by air-gapping their internal systems. As the result of continual digitalization initiatives and the rapid adoption of bring-your-own-device and Internet of Things-enabled devices, however, the healthcare sector has found itself connected ...
$4,950.00 -
06 Nov 2023  |  Global  |  Customer Research
Global Voice of Enterprise Security Customer Government Sector
Perspectives of Government Stakeholders on Cybersecurity
When considering government sector cybersecurity preparedness, most think about national security or military defense systems. However, public sector organizations widely utilize digital infrastructure across many tasks, necessitating security protection to safeguard data on citizens, government officials, organizations, and critical operations. ...
$4,950.00 -
02 Nov 2023  |  Asia Pacific  |  Tracker
Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2029
The Need for Digital Competency and Rightshoring Capabilities Drives Market Growth
This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...
$15,000.00 -
17 Oct 2023  |  Asia Pacific  |  Tracker
APAC Network Firewall Tracker, H1 2023
Consolidation Trend Set to Drive Growth Strategies and Expansion Efforts in the Asia-Pacific Network Firewall Market
In H1 2023, the APAC network firewall market saw a comparatively slower YoY growth of 8.2% as compared to H1 2022 that registered an estimated YoY growth of 14.0%. The market witnessed a slow growth following the difficult macroeconomic situation that engulfed many countries in APAC, leading to a more reserved approach when it comes to cybersecurit...
$1,500.00 -
13 Oct 2023  |  Global  |  Customer Research
Customer Experience Trends in the Manufacturing Industry: A Customer Perspective—Global, 2023–2024
Automating Business Processes, Customer Experience, and Employee Experience is the Top Priority
Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...
$4,950.00 -
29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Australia
Rising Attacks Drive Organizational Cybersecurity Strategies and Increased Budget Allocations
In this report, Frost & Sullivan comprehensively analyzes the Australian cybersecurity landscape in 2023. In conclusion, this report offers cybersecurity vendors and relevant stakeholders a better understanding of the cybersecurity landscape in Australia. The full version of Frost & Sullivan's Voice of the Enterprise Security Customer Survey sam...
$4,950.00 -
29 Sep 2023  |  Asia Pacific  |  Customer Research
Voice of the Enterprise Security Customer—Trends in Japan
A Survey of Enterprise End Users on the Cybersecurity Trends in Japan
This report presents a comprehensive analysis of the cybersecurity landscape in Japan, providing insights on areas such as cybersecurity operations, cybersecurity strategy, threat landscape, organizations’ cybersecurity readiness against cyberattacks, and projected the investment in cybersecurity areas in 2023. The report first identifies the le...
$4,950.00 -
22 Sep 2023  |  Global  |  Customer Research
2023 Voice of the Enterprise Security Customer Survey Summary: Cloud Security Perceptions, Priorities, Challenges, Strategies, and Adoption
Disparities in Enterprise Cybersecurity Technology Adoption Potentially Fragment an Already Splintered Cloud Security Market
Frost & Sullivan's Voice of the Enterprise Security Customer study on cloud security is a high-level overview of trends in the cloud security sector that also groups vendors based on ranges of net promoter score (NPS). A more granular view of the survey data, including specific NPS for vendors, is available in the full version of Frost &...
$4,950.00