Industries Market Research Reports

This short study takes a closer look at the cybersecurity behavior of executives, CISOs, and other decision-makers in the United States participating in Frost & Sullivan's Voice of the Enterprise Security Customer survey. It explores American organizations' cybersecurity drivers, top priority areas, readiness, and concerns as well as other factors ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

Since developments at Tableau have the potential to be market-making and economy-shaking, Stratecast sought to better understand current and upcoming developments at Tableau by attending the company’s recent annual global conference in October 2017 in Las Vegas. This is not, however, a typical show recap report in terms of either timing or conten...

Cybersecurity technologies strategically reside in three primary locations: --In devices – endpoints --Surrounding networks of endpoints and systems – perimeters --Between devices and users, and their destinations – gateways (or proxies) How the collection of locations improves cybersecurity efficacy (i.e., “better together”) is ultima...

The new lifestyle as a service (LSaaS) encompasses not only the things people use, but people themselves. As services such as health monitoring and augmented reality become the norm, the individual increasingly becomes a nodal point in an expanding service network: a consumption point rather than a production point. In fact, in a very real sense, t...

The lack of consensus with regard to real-time analytics technologies is creating a barrier to entry for those who wish to deploy it. This report is designed to be meaningful and useful for anyone engaged in exploring, selecting, specifying, deploying, and managing solutions to provide organizations with real-time analytic insights. The report di...

Enterprises and their Identity & Access Management (IAM) solutions providers, have begun to make system access and identity management a top priority. They have put online interactions on a path to a more secure future, which begins with an expanded and more balanced approach to IAM. This approach recognizes both the challenges and opportunities pr...

In the Big Data and Analytics (BDA) market, even the largest players in the space, some of which in recent years have spent billions of dollars acquiring smaller BDA players in order to fill out their portfolios, have yet to introduce a unified platform to meet the data management needs of a broad swath of the market. As a result, paralysis by over...