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29 May 2024  |  Global  |  Customer Research
Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector
Contact Center Growth Opportunities in North American Retail
Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...
$4,950.00 -
23 May 2024  |  Global  |  Customer Research
CX Growth Opportunities in the Healthcare Industry 2024 to 2025
Customer Perspectives
Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...
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15 May 2024  |  Global  |  Customer Research
Growth Opportunities in CX Transformation 2024 to 2025
Customer Perspectives
The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...
$6,000.00 -
12 Apr 2024  |  Global  |  Customer Research
The State of the Cloud Asia-Pacific
Cloud Investments Underlie Strategies for Economic Growth and Recovery
In terms of technology adoption, Asia-Pacific (APAC) is a tale of two regions. Industrialized nations, including China, Japan, and South Korea, are mature in their use of cloud and other advanced technologies. In contrast, emerging economies in Southeast Asia lag in their cloud journeys, often hindered by inconsistent access to high-capacity networ...
$4,950.00 -
25 May 2020  |  South Asia, Middle East & North Africa  |  Market Outlook
Indian Managed Security Services (MSS) Industry Outlook, 2020
While COVID-19 Would Dampen the Growth of Managed Security Services in India in 2020, in the Longer Run, MSS is Expected to Grow a
Currently, most enterprises are undergoing a phase of digital transformation. Investments in emerging technologies have increased substantially, helping companies to bring in operational efficiency and address the growing customer demands. While each of these technologies has brought in a competitive edge among businesses, the concern around digita...
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22 Apr 2020  |  North America  |  Strategic Forecasting
Serverless Computing Adds Flexibility to App Development: Growth Opportunities for Cloud Service Providers
Serverless computing represents one more step on the path away from cumbersome monolithic applications to more agile software approaches that speed development and deployment time. Such “cloud-native” applications are designed to leverage the flexible infrastructure of the cloud by abstracting application logic from the underlying server hardwa...
$3,000.00
Special Price $2,250.00 save 25 %
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21 Apr 2020  |  South Asia, Middle East & North Africa  |  Market Outlook
ICT Market in the Middle East, Forecast to 2024
Governments’ Digital Transformation Initiatives and Enterprises’ Increasing Acceptance of Disruptive Technologies, Such as IoT
This research service analyzes the ICT market in the Middle East. It provides key highlights for 2019 as well as an outlook of the future. Countries covered under the geographic scope of this research service are Bahrain, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, and Syria. By industry, the market is segmented into tele...
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Special Price $3,712.50 save 25 %
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20 Apr 2020  |  North America  |  Strategic Forecasting
Cloud Migration Services and Software - Which Approach Best Fits Your Enterprise Needs?
Migrating applications and data from the premises to the cloud is much harder than it seems. Three-quarters of businesses surveyed by Frost & Sullivan say migration represents a top hindrance to cloud implementation. The challenges are both technical and non-technical, and include the physical challenge of moving vast amounts of data to the cloud, ...
$3,000.00
Special Price $2,250.00 save 25 %
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17 Apr 2020  |  North America  |  Strategic Forecasting
Regulators: The Key to Financial Services Innovation in Latin America
Banking and financial services institutions are key drivers of economic growth globally--as brokers between consumer savings and business investments, and as loan and money suppliers. However, the accelerating pace of technology innovation, the emerging influence of big technology companies, and dramatic changes in consumer behavior have disrupted ...
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Special Price $2,250.00 save 25 %
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03 Feb 2020  |  North America  |  Strategic Forecasting
Leveraging Advanced Technology in the Partner Channel
Driving Partner Engagement and Sales with New Tech Strategies
Channel partner relationships are like a three-legged stool, with vendors, partners, and businesses all reaping benefits from the relationship. For customers, channel partners often provide a high-touch, consultative approach that allows them to get to know the business’ needs and goals and offers a trusted, expert view of how to make their goals...
$3,000.00
Special Price $2,250.00 save 25 %