Industries Market Research Reports

During the forecast period (2023 to 2029), the North American (NA) customer experience (CX) outsourcing services market is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX activities. This market is poised...

Over the course of the forecast period (2023 to 2029), the customer experience (CX) outsourcing services market in Latin America and the Caribbean (LAC) is expected to expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation for businesses to outsource their CX act...

This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

In H1 2023, the APAC network firewall market saw a comparatively slower YoY growth of 8.2% as compared to H1 2022 that registered an estimated YoY growth of 14.0%. The market witnessed a slow growth following the difficult macroeconomic situation that engulfed many countries in APAC, leading to a more reserved approach when it comes to cybersecurit...

In H2 2022, the APAC network firewall market witnessed a slightly slower YoY growth of 11.0% in comparison to the YoY growth of approximately 13.0% in H1 2022. This slower growth reflects the cautious spending sentiment amidst the changing macro environment in 2022 as customers demand for more value for their cybersecurity investments. This changin...

This report focuses on leading service providers that offer comprehensive dedicated Internet access (DIA) services in the North American market. The report primarily analyzes service providers based on their DIA portfolios and their presence in the retail and wholesale segments. The analysis includes market trends, drivers, restraints, and revenue ...

30 May 2023  |  North America  |  Technology Research

Generative Artificial Intelligence (GenAI) Augments Human Capabilities and Possibilities

A Journey into the World of Artificial Generation and Synthetic Creation

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Based on public data-trained models, Gen AI algorithms can generate new and creative information/data like the original content produced by humans. This phenomenon has created a massive buzz in the market, transforming how we search for information, create content, and conduct business. The latest developments in large language models and their ...

Brands use outsourcing as a competitive strategy to unlock a range of benefits, including cost savings, best-in-class technology, and business flexibility. Outsourcing also helps them access skilled talent and different locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business chal...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...