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Industries Market Research Reports
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29 Jul 2015 | Africa | Market Research
Analysis of the South African Contact Centre Market
The Growing Opportunity for Business Process Outsourcing (BPO) Providers in South Africa's Contact Centre Market
To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...
$4,950.00 -
21 Mar 2013 | Africa | Market Research
Cloud Networking: A Growing Opportunity for CSPs in South Africa
CSPs to Drive the Hosted Contact Centre Market
The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to clo...
$9,400.00
