Industries Market Research Reports
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13 Aug 2024  |  Global  |  Customer Research
Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical
Digital Communications and Collaboration Tools Will Underpin New Ways of Learning
The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...
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05 Aug 2024  |  Global  |  Customer Research
Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024
Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption
The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...
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14 Jun 2024  |  Global  |  Tracker
Global Video Conferencing Devices Market, Forecast to 2028
Full CY 2023 Update
The $3.25 billion global video conferencing devices market is undergoing seismic changes in the wake of massive work, workplace, and workforce transformation. Driven by the shift to remote work, video adoption saw hyper-growth during the pandemic years. The market is currently undergoing significant normalization, as it gets aligned with the new fu...
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30 May 2024  |  Global  |  Customer Research
Growth Opportunities in the Enterprise Telephony Market, 2024
Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?
Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...
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17 May 2024  |  Global  |  Customer Research
2024 UCC Buyers Perspectives
Customer Needs for Agility and Flexibility will Drive Continued Market Growth
Frost & Sullivan s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Top technical challenges for IT/telecom departments Top non-technical challenges for IT/telecom departments Current unified communications and collaboration (UCC) technology a...
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16 May 2023  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
API Driven Communications Power Next Generation Customer and Employee Experiences
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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26 Apr 2023  |  Global  |  Customer Research
Evaluating Demand for PBX Functionality and PSTN Connectivity
Is the Future of Business Call Control Mobile?
Frost & Sullivan’s 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities: • Current communications and collaboration technology adoption rates and future adoption plans • Demand for private branch exchange (PBX) and cloud/mobile PBX functionality • Evolution of enter...
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24 Dec 2021  |  Global  |  Tracker
Global Video Conferencing Devices Market, Forecast to 2026
2021 Market Size and Market Share Tracker
2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...
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21 Oct 2021  |  Global  |  Customer Research
Business Implications of Programmable Communications
CPaaS and APIs Open Enterprise Communications to Positively Impact Business Outcomes
In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...
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12 May 2021  |  Global  |  Customer Research
Investing in Communications and Collaboration Tools to Empower Frontline Workers
Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...
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