Industries Market Research Reports

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

Poland has successfully averted the 2008 European crisis and registered steady growth owing to its prudent fiscal balance. A highly-skilled workforce, transparent banking regulations, and tariff-free access to the European market make it one of the most attractive nations globally for foreign investment. Resilient domestic demand and gradual reboun...

The Czech Republic, Hungary, Poland, Romania, Turkey, and Ukraine have been classified as Emerging European countries in this study. Steady growth is anticipated here in H1 2014, as the sovereign debt crisis is gradually retreating. Economic activities in the Czech Republic, Hungary, and Romania are expected to get a boost due to improved export an...

The entire Western European region is suffering from high unemployment, debt, and extremely low levels of inflation. International exports are stimulating growth in most major economies in the region, while domestic demand remains weak. Apart from the automotive sector, the food and beverage sector has been a growth supporter in the region. Governm...