Industries Market Research Reports

Subscribe to RSS Feed
  1. 17 Sep 2024  |  Global  |  Customer Research

    Evolving Business Models Drive Industry Transformation and New Growth Opportunities in Programmable Communications

    AI-Powered Innovation Creates Differentiation and Boosts Value Propositions

    API-based solutions often represent a significant departure from how businesses have become accustomed to purchasing and deploying communications. Their value lies in providing a powerful toolset to make business communications applications richer and more tightly integrated within business workflows. For example, an organization may choose to allo...

    $4,950.00
  2. 13 Aug 2024  |  Global  |  Customer Research

    Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical

    Digital Communications and Collaboration Tools Will Underpin New Ways of Learning

    The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and aug...

    $4,950.00
  3. 08 Aug 2024  |  Global  |  Customer Research

    CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

    Customer Perspectives

    In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

    $4,950.00
  4. 05 Aug 2024  |  Global  |  Customer Research

    Leveraging Advanced Communications and Collaboration Solutions to Improve Workflows in Government Organizations, 2024

    Changes in Work Styles and the Need to Improve Services for Citizens Drive Adoption

    The role of government continues to evolve as the needs of citizens and organizations grow and change. The adoption of digital technologies is accelerating the pace of change, placing pressure on governments to rapidly adopt digital technologies to improve the delivery of services for users by creating user-centric communication and collaboration e...

    $4,950.00
  5. 05 Jul 2024  |  Global  |  Customer Research

    Voice of Customer Enterprise Network Access Services in Latin America

    Businesses Prioritizing Network Access Flexibility Leading to Transformational Growth

    In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions and purchasing decisions regarding software-defined wide area network (SD-WAN) and secure access service edge (SASE). This report examines responses from Latin American (LATAM) businesses of various sizes across vertical...

    $4,950.00
  6. 30 May 2024  |  Global  |  Customer Research

    Growth Opportunities in the Enterprise Telephony Market, 2024

    Is the Future of Business Call Control On-Premises, Cloud, Hybrid or Mobile?

    Frost & Sullivan s 2024 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Current communications and collaboration technology adoption rates and future adoption plans Demand for private branch exchange (PBX) and cloud/mobile PBX functionality Evolution of enterprise telepho...

    $4,950.00
  7. 29 May 2024  |  Global  |  Customer Research

    Sidestepping Mercurial Economic Headwinds to Innovate in the North American Retail Contact Center Sector

    Contact Center Growth Opportunities in North American Retail

    Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

    $4,950.00
  8. 23 May 2024  |  Global  |  Customer Research

    CX Growth Opportunities in the Healthcare Industry 2024 to 2025

    Customer Perspectives

    Digital health has maintained a consistent growth trajectory and continues to address the multi-faceted challenges that plague the industry. The primary focus is investing in technology that helps organizations move toward the Quintuple Aim of the healthcare framework, which includes improving population health, enhancing patient experience, loweri...

    $4,950.00
  9. 17 May 2024  |  Global  |  Customer Research

    2024 UCC Buyers Perspectives

    Customer Needs for Agility and Flexibility will Drive Continued Market Growth

    Frost & Sullivan s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Top technical challenges for IT/telecom departments Top non-technical challenges for IT/telecom departments Current unified communications and collaboration (UCC) technology a...

    $4,950.00
  10. 15 May 2024  |  Global  |  Customer Research

    Growth Opportunities in CX Transformation 2024 to 2025

    Customer Perspectives

    The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

    $6,000.00