Industries

Developed economies in Europe are facing elevated price pressures and a tight credit environment amidst subdued global growth in 2023. Persistent inflation, climate change's adverse impact on the tourism industry, slowing export demand, and geopolitical chaos are key factors likely to weigh on near-term growth momentum. A significant cutback in oil...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This excel database contains the rolling stock inventory of rail operators in the European Union (EU). The database covers mainline rail applications—intercity, commuter, and freight rail—and offers insight into the rolling stock operated across the EU, including ones that have been retired. In some cases, ordered locomotives have been included...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

The economic outlook for Western Europe is expected to stay muted in 2020. The US-China trade wars, global economic slowdown, and the uncertainty surrounding Brexit have softened external demand, affecting export-based economies such as Germany. While unemployment rates have been low and stable across most of Western Europe, job growth has plateaue...

The economies of Eastern European countries have had a slow 2019, with stalling or contracting growth in certain economies. The global economic slump, ongoing trade wars, the weak German economy, and Brexit have discouraged external demand. Internal demand, due to low inflation, wage growth, and tight labor markets, has been able to sustain the pro...

Economic outlook for the West European countries, like Belgium, France, Germany, Italy, Spain, the Netherlands and the United Kingdom, is expected to remain downbeat throughout 2019 due to weak business sentiment arising out of Brexit issues and slow global economic recovery. Domestic demand and consumer sentiments supported by low inflation and st...

In Q3 2018, regional growth in the Western Europe region remained stagnated at 1.6% with growth expected to remain low during the forecast period predominantly due to uncertainties arising out of the Brexit issues and slow growth outlook in emerging markets. Economic growth in Germany appears to have touched a near-zero situation in Q4 2018 and is ...