Industries

This Frost & Sullivan study offers insight into North American OEMs’ over-the-air update (firmware-over-the-air [FOTA]/software-over-the-air [SOTA]) strategies. Frost & Sullivan segments OTA updates into 12 categories: Powertrain; Infotainment Services; Connected Services; Advanced Driver Assistance System/Autonomous Driving ADAS/AD; Chassis; Remot...

In the post-pandemic global business ecosystem, all eyes remain trained on supply chains as operations inch toward a new normal characterized by transparency and business resilience. In this study, Frost & Sullivan discusses the top growth opportunities for the fast-evolving supply chain and logistics domain, particularly how technologies, inclu...

The pandemic has definitely brought about a lot of positive changes in the way people are moving. In this research analytics, we look at some key factors that we think will drive the demand for shared mobility. First is the pandemic-induced digital acceleration. People are now more open to using mobile apps than they were before the pandemic. Secon...

The consumer communication services tracker for the fourth quarter of 2022 provides detailed information on several companies in the US and Canadian markets. The aggregated data, delivered by country, technology, and company, includes subscriber, revenue, net add (loss), projection, and market share for the wireless, video, voice, and broadband ser...

This study provides an analysis of the European power steering market. Power steering has been widely adopted in the passenger vehicle industry in Europe as it enables fuel efficiency, ensures easy integration with other vehicle systems, improves steering performance, and provides enhanced assistance for advanced driver-assistance systems (ADAS) an...

10 May 2023  |  Global  |  Market Research

Growth Opportunities in the Biologics Contract Development and Manufacturing Organization Sector

Value Chain Expansion to Support Next generation Biologics Drives Future Growth Potential

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This research service provides an overview of the global biologics contract development and manufacturing organization (bio-CDMO) market and a 6-year market revenue forecast (2023 to 2028). The geographic scope covers three key regions, namely North America (NA); Europe; and Asia-Pacific (APAC). The report offers a detailed segment analysis of...

The COVID-19 pandemic prompted a seismic shift across every industry and region—cybersecurity was no exception. The rapid and widespread adoption of remote working, migration to the cloud, acceleration of digital transformation (DT) efforts, and the ever-evolving nature of threats have resulted in significant challenges for chief information securi...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Marketing is changing rapidly. Customers are no longer driven by advertisements; instead, their purchase decisions are influenced by their favorite content creators. Moreover, owing to the growing time spent online and the increasing amount of content, the creator economy is changing the way marketing is done. In this study, Frost & Sullivan exp...