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31 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00
Special Price $3,712.50 save 25 %
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28 May 2021  |  Asia Pacific  |  Customer Research
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
$4,950.00
Special Price $3,712.50 save 25 %
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12 May 2021  |  Global  |  Customer Research
Investing in Communications and Collaboration Tools to Empower Frontline Workers
Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...
$4,950.00
Special Price $3,712.50 save 25 %
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07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Retail
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
$4,950.00
Special Price $3,712.50 save 25 %
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17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Manufacturing
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...
$4,950.00
Special Price $3,712.50 save 25 %
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22 Apr 2020  |  Asia Pacific  |  Economic and Databases
Asia-Pacific Economic Tracker—Insights and Trends, H1 2020
COVID-19 Outbreak to Weigh Severely on Demand
Economies in Asia-Pacific are likely to experience sluggish growth in 2020 on account of the unexpected ramifications of the COVID-19 outbreak. Regional growth is likely to remain stunted in H1 2020 due to the outbreak, but expected to pick up in H2 2020 as the lockdowns and travel bans are expected to be lifted. Key economies like Australia and ...
$1,500.00
Special Price $1,125.00 save 25 %
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14 Nov 2017  |  Asia Pacific  |  Economic and Databases
BRICS Economic Tracker—Insights and Trends Quarter 4, 2017
Slow Economic Growth Sustained by Growing Exports Demand
Brazil, Russia, India, China and South Africa (BRICS) are expected to witness positive growth in Q4 2017. Public spending is anticipated to pick up in 2017. For 2017, Brazil and Russia are expected to register positive growth rates of 0.17% and 0.43% respectively, thereby recovering from the decline in 2016. Rebounding export has been the key drive...
$1,500.00
Special Price $1,125.00 save 25 %
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14 Nov 2017  |  Asia Pacific  |  Economic and Databases
BRICS Economic Tracker—Insights and Trends Quarter 2, 2017
South Africa’s Economy Tumbles While Other BRICS Nation Rebound
Improvement in the global economic outlook helped to strengthen growth across BRICS nations. Brazil and Russia have registered positive economic growth in Q2 2017, rebounding from negative growth in Q1 2017. Brazil’s manufacturing sector recovered slowly in Q2 2017, registering a growth of 0.6% which is higher than the growth of 0.28% registered ...
$1,500.00
Special Price $1,125.00 save 25 %