Industries Market Research Reports

Healthcare providers are accelerating digitization strategies due to the COVID-19 pandemic. The most successful providers leverage cloud computing to meet business agility, cost savings, innovation, data storage, security, and privacy goals. Frost & Sullivan conducted the 2020 Global Cloud User Survey between August and September 2020 in North A...

26 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Industrial Cybersecurity, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The need for industrial cybersecurity is the result of 2 significant trends: increasing connectivity of all assets and digital transformation initiatives. Information technology (IT) and operational technology (OT) convergence is good but it has its risks because of substandard security frameworks. Connectivity exposes organizations and infrastruct...

25 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Global Managed Cloud Services Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Cloud has become an essential foundation for business growth. For enterprises around the world, cloud has unlocked cost efficiencies and increased speed-to-market while providing access to new technologies such as analytics, blockchain and AI. During COVID, businesses accelerated their cloud strategies to gain greater flexibility and agility in dig...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

In response to the numerous challenges associated with the COVID-19 pandemic, organizations of all sizes underwent a radical adaptation of their business processes and, in some cases, their entire business models, in order to survive. Throughout 2020, innovative companies found clever ways to serve their customers, which required a new set of commu...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

14 Oct 2021  |  Global  |  Frost Radar

Frost Radar™: Greater China Distributed Denial-of-Service (DDoS) Solutions Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Distributed Denial-of-service (DDoS) solutions are appliance-based or cloud-based solutions that can detect and mitigate a broad spectrum of DDoS attacks with high accuracy, ensuring network and business services availability and continuity. Nowadays, a customer's digital experience is pivotal to a company's success. The COVID-19 pandemic has ac...

07 Oct 2021  |  Europe  |  Frost Radar

Frost Radar™: European Managed SD-WAN Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The European managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Compared to other regions of the global managed SD-WAN services market, Europe ranks second, just behind North America. SD-WAN deployments have been increasing during the last 2 to 3 years in Europe, showing a prefer...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...