Industries Market Research Reports

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

11 May 2021  |  Latin America  |  Customer Research

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

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Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

30 Apr 2021  |  Global  |  Megatrends

Transformative Mega Trends Shaping Post-COVID Consumer Behavior

New Customer Experiences Driven by Digitalization and Personalization Create Growth Opportunities

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COVID-19 has impacted the way we work, make purchases, and spend our free time. Some consumption patterns and behaviors will have a lasting impact on economies around the world. Frost & Sullivan has mapped 5 critical areas of influences that will shape consumer behavior. • Home: The pandemic has compelled consumers to interact with technology...

23 Apr 2021  |  Global  |  Market Outlook

Radical Transparency will Alter the Global Packaged Food and Beverage Industry, Outlook 2021

Increased Localization, Clean Labels, and More Transparency will Define the New Normal to Eating

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Key Issues Addressed

This Frost & Sullivan research service is an outlook of the global packaged food and beverage industry. In 2020, the COVID-19 pandemic moved from being a health crisis to a health and economic crisis. The packaged food and beverage industry was affected in terms of products sold and channels of sales. Some of the changes witnessed during the year a...

19 Apr 2021  |  North America  |  Market Outlook

Digital and Outcome-linked Service Innovations to Power the Global Homes and Buildings Industry, Outlook 2021

Future Growth Potential Driven by Resilient and Sustainable Business Models

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Key Issues Addressed

The COVID-19 pandemic has impacted nearly every sector and has forced various industries to undergo business transformation initiatives to adapt to the new normal environment. The Homes and Buildings (H&B) industry is no exception and is expected to face an acute recovery challenge both from the supply and demand side of the industry in 2021. As ho...

31 Mar 2021  |  Global  |  Market Outlook

Global Economic Recovery in Post-Pandemic 2021

5.3% Global Growth Expected for 2021, with China and India to See Growth of 8% or More

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Key Issues Addressed

2020 was, without a doubt, an extremely turbulent year for the global economy, with lockdowns, sharp trade contraction, accelerated job losses, and supply-chain disruptions. Recovery started picking up towards the second half of the year with the easing of COVID-19 restrictions. The global economy nonetheless experienced a very deep 2020 recession....

30 Mar 2021  |  South Asia, Middle East & North Africa  |  Market Outlook

GCC Food & Beverage Retail Market Outlook, 2021

Evolving Consumer Behavior, Retail Trends, and Dynamic Growth Strategies Propel Value Chain Transformation

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This research service aims to outline the growth outlook and top predictions for 2021 for the GCC food & beverage retail market. The scope of the study comprises analysis of six key categories: cereals, bakery, dairy, meat, fruits & vegetables, and beverages across KSA, UAE, and RoGCC. The outlook offers a perspective into the disruptions that occu...

30 Mar 2021  |  South Asia, Middle East & North Africa  |  Market Outlook

Circular Economy Redefining the GCC Waste Management Market, 2021

Regional Plans to Achieve Self-sufficiency and In-country Local Value Addition Creating Growth Opportunities

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Key Issues Addressed

Globally, governments and private industries are finding innovative methods to shift to circular economy models for sustainable growth. Circular economy models aim to maximize resource value and eliminate waste by improving the design of materials, products, systems, and businesses. Large organizations that are redevising their business strategies ...