Industries

Membraneless electrolysis is rapidly advancing as a transformative technology for sustainable hydrogen production, offering solutions to membrane-related cost, durability, and gas purity challenges. Recent breakthroughs in electrode architecture, redox mediator design, and flow management have enhanced the efficiency, scalability, and operational f...

The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

The Association of Southeast Asian Nations (ASEAN) will be the fastest-growing economic bloc, growing at an average real GDP growth rate of 4.4% between 2024 and 2032. This growth will significantly outpace its own 3.3% growth recorded between 2018 and 2023. A young and growing workforce, coupled with rising labor force participation, will anchor p...

Enterprise demand for data center colocation services is rapidly growing. While growth varies across countries, enterprises recognize the benefits of outsourcing infrastructure to third parties and working with service providers. The expansion of 5G networks in Latin America will drive the construction of edge data centers, enabling faster, more st...

Non-human identity (NHI) solutions have become the backbone of modern cybersecurity architectures, enabling organizations to discover, secure, and manage the exploding number of machine, service, and AI-driven identities operating across cloud, SaaS, and hybrid infrastructures. These solutions ensure that automated systems, applications, and worklo...

The revenue cycle management (RCM) operations space is at a structural inflection, and the convergence of technology, regulations, and dynamic buyer expectations is compelling RCM vendors to act and upgrade their value propositions and strategies to remain competitive. Providers have been under significant financial stress in the past few years. Ho...

The facility management (FM) market in Singapore is in the mature stage of its growth cycle, positioning it ahead of most Southeast Asian counterparts and among the most advanced in Asia-Pacific. This maturity is underpinned by a strong outsourcing culture, a supportive regulatory framework, and high end-user receptiveness to value-added and innova...

The future of customer experience (CX) platforms revolves around the simplification of customer journey and enhancement of customer interactions while aligning with customer expectations and cost control. Organizations in the Asia-Pacific region are entering a decisive stage in their CX journey. Customers now demand empathetic, personalized, and se...

Communications platform as a service (CPaaS) has become a strategic enabler of digital business, driving the operationalization of customer and employee engagement across industries. As enterprise transformation accelerates, companies are rearchitecting their communications workflows around programmable interfaces that unify data, intelligence, and...