Industries

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

Investments in fire and safety have long been neglected and perceived unnecessary in India due to a lack of return on investment in the market. Today, however, due to growing urbanization and increasing level of income, increased awareness of fire and safety is necessary in order to protect assets and safeguard lives. Accordingly, investments from ...

The Western European used truck market has steadily improved over the past few years and has achieved stronger valuation. Many external factors have positively contributed to market growth, including the enahnced government emission regulations and the aging truck parc. However, the recent economic trend, along with the approaching peak equipment r...

This study provides an in-depth analysis of the global dimensional metrology market in the automotive industry. The market segments are divided by co-ordinate measuring machines, optical scanners and digitizers, vision measuring machines, measurement gages, and inline metrology. The 2 key solution areas analyzed are automotive powertrain and body-i...

This research service provides the key findings of the global NPM and management solutions market market. The study covers 2 main segments including distributed environments and evaluation labs. This study also features revenue forecasts from 2010 to 2020, and it includes application, end user, geographic forecasts, and a distribution channel analy...