Industries Market Research Reports

In this report, Frost & Sullivan has presented the key findings of it survey conducted among European enterprises on their preferences for SD-WAN. A survey was conducted among the IT/ Network decision makers across various verticals such as financial services, healthcare, retail, government, technology and manufacturing in the European market. The ...

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

16 Jun 2021  |  Europe  |  Customer Research

Frost & Sullivan Cloud User Survey, European Edition, 2020

Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

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The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on comm...

11 Feb 2021  |  Europe  |  Megatrends

A New Global Paradigm with China’s One Belt, One Road Initiative

Improved Connectivity and Reshaping of Trade Relations Leading to New Growth Opportunities

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Key Issues Addressed

China envisions the revival of the ancient Silk Road, which previously facilitated trade with nations across Persia, Central Asia, and Europe for over 2,000 years, as a catalyst to unify both local and international markets through trade activities and trade routes. The introduction of the One Belt, One Road Initiative in 2013 seeks to develop a ne...

This study provides an analysis of the carbon footprint reduction opportunities of water and wastewater treatment plants and networks, with a focus on the European region. The reduction of a carbon footprint is an emerging global Mega Trend, due to the inherent footprint of the infrastructure and additionally because of the increasing energy consum...

Meeting energy needs while achieving security of supply and minimising carbon emissions are key challenges facing most countries. Although nuclear is gaining support in Europe, its significance varies among European countries. While some states are not willing to take risks and are opposed to nuclear (such as Germany, Italy, Switzerland and Belgium...

The past 2-3 years have witnessed an increasing interest in smart grids and smart energy. Smart meters are considered to be the first step towards smart grid implementation. The smart meter rollout in Europe is well underway, boosted by the European Union legislation to achieve 80 percent coverage by 2020. Sweden and Italy had full scale penetratio...